Supervisor, Production - 4th Shift

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do.

About the role

A Supervisor is a member of the leadership team who is fully empowered to lead a functional department within a shift structure. Through effective relationships, Supervisors will lead their teams to meet and exceed daily goals, financial and operational expectations, while continuously improving processes. This role typically reports to the Operations Manager, has 20-35 direct reports, and is based in our Braselton office in an on-site work environment.

Responsibilities

• Drive Culture (50%)
  • Demonstrate Carter’s core values with each interaction supporting the culture within the department and facility.
  • Own relationships between shifts, peers, and department team members to build partnerships and maximize performance.
  • Participate in resolving team members' concerns in reporting, investigating, follow-up, and discipline processes.
  • Build trust with team members to develop open and honest conversations through clear expectations, continuous feedback, support, development, and accountabilities that drive performance and results.
  • Observe team members' behaviors and coach for growth to lift performance, ensuring all individual objectives are achieved through recognition, redirection, partnering with HR, and formally addressing performance as necessary.
  • Be a Servant Leader demonstrating understanding, empathy, and awareness of the individual supporting each team member’s success and work experience.
  • Maintain a safe work environment (incidents, near misses, accidents, awareness, etc.) through full participation in all safety-related matters (meetings, supporting initiatives, investigations, etc.).
• Operational Execution (30%)
  • Demonstrate department expertise, excellence, and operational command allowing for planning of the daily/weekly plan, providing clear communication to the team, and making immediate operational decisions to meet all objectives and channel KPIs of the area.
  • Maintain department operational flow ensuring continuous production and team productivity to meet individual and process objectives while supporting the larger operation and setting up and downstream areas for success.
  • Drive continuous improvement in operations and process areas that lead to a better customer experience in quality, accuracy, efficiencies, expense reductions, and increased productivity.
  • Monitor and react to production and volume needs, maximizing resources that drive productivity through the movement of team members within a channel and facility.
  • Responsible for associate timecard maintenance, ensuring correct pay coding and accurate payroll for associates.
  • Identify and address cross-training needs to maintain proper levels required for production, ensuring associates have the tools and equipment to maximize their effectiveness.
• Business Minded and Customer Focus (20%)
  • Ensure accuracy and quality of inventory to enhance the customer experience and make sure all actions and processes drive excellence, with decisions made with the customer’s best interest as the first priority.
  • Operate with a Customer Mindset ensuring no shortcuts are taken that impact accuracy, quality, and integrity.
  • Deliver inventory results to impact shortage, reduce damages, and improve turn, productivity, and sales.
  • Develop and manage budgets for direct/indirect labor planning and supplies to prepare for volume and production while achieving financial objectives.

Requirements

• Must Have
  • Engagement: A servant leader with strong listening and communication skills who can build and motivate a team to achieve success while maintaining company values.
  • Accountability: A leader who can maintain high standards, holding associates, peers, and self-accountable to operational goals and expectations.
  • Problem Solving: A leader who can make sound business decisions, is responsive to opportunities, and proactive in mitigating problems.
  • Ability to work in a distribution center environment, working overtime and holidays as needed. Ability to lift/carry cases up to fifty pounds intermittently and stand/walk for long periods with varying temperatures.
• Preferred Skills and Experience
  • BS/BA degree in a related field.
  • 3-5 years of managerial-level experience, with a preference for 1-3 years in the apparel distribution area.
  • Prior experience in an automated distribution center.
  • Must be available to work in a multi-channel, multi-shift, high-volume distribution environment.
  • Flexible to work different shifts and extended hours based on business needs.
  • A wide variety of past experiences (encourages diverse backgrounds).

Benefits

• Career Development: Success starts from within, and we offer several paths to enhance your career evolution, including Carter’s University, Toastmasters, mentorship programs, and more. We encourage you to utilize these tools to elevate your professional prowess.