Supervisor - Phlebotomy Lab Support

About the role

Wellstar Spalding is seeking a Phlebotomy Supervisor to join their amazing team. Ideal candidates will possess previous experience supervisory experience in Phlebotomy.

Responsibilities

• Responsible for hiring and maintaining a proficient, skilled Lab Support Services team.
• Coordinate Lab Support Services duties which may include hard sticks for the designated areas of the hospital.
• Maintain customer service for the department, which includes patient rounding.

Schedule Lab Support Services Specialists

• Provide coverage to designated areas at designated times for patient collection.
• Maintain a schedule that can accommodate absences, minimize overtime and still maintain collections.
• Hire qualified staff and keep turnover rates down by having adequately skilled staff to cover draws.
• Maintain a fair schedule for PTO / Holidays.
• Maintain accurate timekeeping for the department.

Customer Service

• Maintain a working relationship with nursing and physicians to provide for the needs of the hospital.
• Assure all Lab Support Services Specialists trained and competent in Customer Service Skills including bedside manner and telephone etiquette.
• Quickly address any customer issues that arise.
• Round on patients three times a week with a combined minimum of eight patients for each rounding schedule on the nursing units.

Technical Skills

• Maintains a regular daily unit assignment.
• Train all new Lab Support Services Specialists in correct procedures.
• Document competency by written testing and direct observation of all Lab Support Services Specialists annually.
• Assure all Lab Support Services Specialists skilled at collecting pediatrics and babies.
• Promote professional certification for all applicable Lab Support Services Specialists.
• Assist with am collections and routine labs.
• Train Lab Support Services Specialists in computer skills to generate Collection lists, unreceived specimen logs and to verify patient orders.

Supervisory Functions

• Maintains a daily regular unit assignment.
• Supports ER Lab Support Services Specialists in collections/receiving.
• Rounds daily on units with nursing staff.
• Attends assigned Lab Leadership meetings.
• Attends regular leadership training as assigned.
• Participates in regularly scheduled Staff meetings for Lab Support Services team.
• Promotes a positive/productive work atmosphere.
• Assists in annual and mid-term performance appraisals for all team members.
• Administers employee counseling as required by Wellstar policies.
• Maintains department readiness for CAP and JCAHO inspections.
• Performs other duties as assigned.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Requirements

• High School Diploma / GED.
• BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor.
• Minimum 5 years Phlebotomy Experience.
• Minimum 2 years supervisory experience.

Preferred

• Advanced Computer Skills.