Supervisor, Pharmacy Technician (Non-Clinical)

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! *This role is based in St. Louis, Missouri; candidates must reside locally or be willing to relocate.What You'll Do:The Supervisor, Pharmacy Operations is a member of a broader supervisory team and is responsible for supervising primarily pharmacy technicians and related operations in the pharmacy area. This person is a champion for the patients and providers of BlinkRx, and helps ensure that timely service is provided that exceeds customer expectations.This management position will function as the liaison between pharmacy technician staff and pharmacy / hub management. The supervisor will use a high-level of communication and collaboration with internal agents to complete pharmacy and prescriber outreach, and data entry of prescriptions from BlinkRx. Additionally, overseeing on-site, cross-functional agents will be required. This individual is a recognized leader and provides strong, visible, values, driven leadership and advocacy for pharmacy.ResponsibilitiesExecuting Daily ProductionOwn the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiencesMonitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionallyPerform quality checks and ensure team adherence to established processes and compliance standardsAddress workflow errors or issues as they arise and partner with leadership when escalation is neededStep into production during high-volume periods or coverage gapsCultivate a positive and collaborative work environment and culturePerforms other job duties as assignedDirect Team SupervisionSupervise a team of hourly technicians/agents, on-site and virtually in other location(s)Set clear daily performance expectations aligned to established productivity and quality targetsConduct regular 1:1 meetings focused on performance, development, and engagementProvide real-time coaching and feedback based on observed performance and metricsSupport corrective action processes when expectations are not metAssist with hiring, onboarding and training new team membersMaintain accurate timecard, attendance, and documentation recordsCross-Functional SupervisionPartner closely with cross-functional leaders based in Pittsburgh, PA, Boise, ID, and St Louis, MO to ensure alignment on performance standards, workflows, and site-level priorities for the St, LouisOperate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-makingEnsure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws Managing Performance Through DataReview daily and weekly performance reports to track productivity, SLA attainment, and quality.Use data to guide coaching conversations and prioritization decisions.Flag trends, risks, or recurring issues to Pharmacy Operations leadership.Ensure team metrics are updated and communicated clearly.Supporting Process & System ChangesChampion adoption of new technologies, operational changes, tools or policy updates, ensuring pharmacy technicians are trained, supported, and aligned during rollouts.Provide feedback from the frontline to leadership regarding system challenges or training needs.Participate in testing or rollout support for operational changes.What You'll Need:Minimum 3 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goalsMinimum 5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims (experience in revenue cycle, claims adjustment and benefits coordination may qualify)Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required). Demonstrate quality experience coaching employee performance and partnering with HR to manage employee relations issuesStrong attention to detail with a high degree of accuracyTechnical aptitude and ability to learn new softwareCapable of working independently with minimal supervisionEffective interpersonal skills with the ability to coach agentsAbility to adapt to changing processes, technologies and workloadsPreferred Qualifications:Proficient understanding of operational standards including SIG codes, general prescription knowledge, pharmacy workflows and pharmacy benefits processing strongly preferredStrong knowledge of pharmacy regulations and complianceData-driven mindset with experience in analyzing performance metrics and reportingLocation/Hours:Fully onsite role in St. Louis, MO Monday - Friday. Shift availability between 7am CST - 8pm CST#blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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