Supervisor, Pharmacy Technician (Non-Clinical)

About the role

The Supervisor, Pharmacy Operations is a member of a broader supervisory team and is responsible for supervising primarily pharmacy technicians and related operations in the pharmacy area. This person is a champion for the patients and providers of BlinkRx, and helps ensure that timely service is provided that exceeds customer expectations.

Responsibilities

• Executing Daily Production
• Own the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiences
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionally
• Perform quality checks and ensure team adherence to established processes and compliance standards
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed
• Step into production during high-volume periods or coverage gaps
• Cultivate a positive and collaborative work environment and culture

Direct Team Supervision

• Supervise a team of hourly technicians/agents, on-site and virtually in other location(s)
• Set clear daily performance expectations aligned to established productivity and quality targets
• Conduct regular 1:1 meetings focused on performance, development, and engagement
• Provide real-time coaching and feedback based on observed performance and metrics
• Support corrective action processes when expectations are not met
• Aid in hiring, onboarding and training new team members
• Maintain accurate timecard, attendance, and documentation records

Cross-Functional Supervision

• Partner closely with cross-functional leaders based in Pittsburgh, PA, Boise, ID, and St Louis, MO to ensure alignment on performance standards, workflows, and site-level priorities for the St Louis
• Operate with a tech-forward mindset, leveraging systems, dashboards, and data to drive performance, identify trends, and inform decision-making
• Ensure all tasks are performed in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws

Managing Performance Through Data

• Review daily and weekly performance reports to track productivity, SLA attainment, and quality
• Use data to guide coaching conversations and prioritization decisions
• Flag trends, risks, or recurring issues to Pharmacy Operations leadership
• Ensure team metrics are updated and communicated clearly
• Supporting process & system changes

Championing Adoption of New Technologies, Operational Changes, Tools or Policy Updates

• Champion adoption of new technologies, operational changes, tools or policy updates, ensuring pharmacy technicians are trained, supported, and aligned during rollouts
• Provide feedback from the frontline to leadership regarding system challenges or training needs
• Participate in testing or rollout support for operational changes

What You'll Need

• Minimum 3 years of management and/or supervisory experience in a fast paced metrics driven environment with accountability to performance KPIs and service-level goals
• Minimum 5 years experience as an individual contributor in a retail, specialty pharmacy, healthcare, PBM, insurance, or pharmacy/medical claims (experience in revenue cycle, claims adjustment and benefits coordination may qualify)
• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required)
• Demonstrate quality experience coaching employee performance and partnering with HR to manage employee relations issues
• Strong attention to detail with a high degree of accuracy
• Technical aptitude and ability to learn new software
• Capable of working independently with minimal supervision
• Effective interpersonal skills with the ability to coach agents
• Ability to adapt to changing processes, technologies and workloads

Preferred Qualifications

• Proficient understanding of operational standards including SIG codes, general prescription knowledge, pharmacy workflows and pharmacy benefits processing strongly preferred
• Strong knowledge of pharmacy regulations and compliance
• Data-driven mindset with experience in analyzing performance metrics and reporting

Location/Hours

Full-time, fully onsite role in St. Louis, MO Monday - Friday. Shift availability between 7am CST - 8pm CST