Supervisor, Pharmacy Shipping
Responsibilities
The Supervisor, Pharmacy Shipping is responsible for overseeing all outbound logistics and delivery operations within a closed-door pharmacy. This role ensures that medications and supplies are packaged, labeled, and shipped accurately and on time to healthcare facilities, while maintaining compliance with regulatory standards and internal quality protocols.
Shipping Operations Management: Lead daily shipping activities including order staging, packaging, labeling, and dispatch. Ensure timely and accurate delivery of medications to partner facilities such as nursing homes, assisted living centers, and correctional institutions.
Team Leadership: Supervise shipping staff including drivers, packers, and logistics coordinators. Provide training, scheduling, and performance feedback to maintain a high-functioning team.
Compliance & Safety: Ensure all shipments comply with pharmacy regulations, including DEA and state board requirements. Maintain proper documentation and chain-of-custody for controlled substances.
Process Optimization: Monitor KPIs such as delivery accuracy, turnaround time, and customer satisfaction. Identify and implement improvements in workflow, routing, and packaging efficiency.
Inventory Coordination: Collaborate with inventory and production teams to ensure availability of products for shipment. Prevent shipping delays due to stockouts or miscommunication.
Technology & Systems: Utilize pharmacy management and logistics software to track shipments and manage workflow. Ensure accurate data entry and reporting for audits and compliance reviews.
Customer Service & Communication: Serve as point of contact for delivery-related inquiries from client facilities. Resolve issues promptly and professionally to maintain strong client relationships.
Qualifications
A high school diploma or equivalent (Associate’s or Bachelor’s degree preferred) with 5+ years of experience in shipping/logistics, preferably in a healthcare or pharmacy setting. Prior experience managing teams and coordinating delivery operations. Familiarity with pharmacy regulations and handling of controlled substances. Strong organizational and communication skills. Proficiency in logistics software and routing tools (e.g., FrameworkLTC, Roadnet, or similar).
Benefits
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant.
At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status.
Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
Attention Florida Applicants: This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com.
Agency Disclaimer: InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
Fraud Disclaimer: InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates. Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. At No Point In Our Hiring Process Will InnovAge Request payment from candidates for equipment, background checks, onboarding, training, or any other employment-related purpose. Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems. If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information. If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate. Your trust matters to us, and we appreciate your interest in joining InnovAge.