Supervisor, Payroll Services Support

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate etc. We need to parse the posting. Content: - Intro paragraph: "CopperPoint has an exciting opportunity for a Supervisor, Payroll Services Support. This role provides operational leadership and oversight of the Payroll Services Support team, ensuring the delivery of timely, accurate, and high-quality technical, servicing, and administrative support to Payroll Services Underwriting. Working closely with the AVP, Underwriting Services, the Supervisor oversees day-to-day operations, supports team performance, and ensures customer service, production, and quality objectives are consistently achieved. The role also drives process improvement and operational efficiency by identifying opportunities to enhance workflows, create consistency, and implement solutions aligned with stakeholder priorities and business objectives." That's about the role. Could be "About the role" section. - Then "Job responsibilities:" followed by bullet-like sentences separated by periods. We need to extract each responsibility as list items. List: 1. Monitor stakeholder support work effectiveness, efficiency, and accuracy. 2. Monitor quality assurance reviews to ensure proper protocols are followed and quality standards are met. 3. Responsible for overseeing the development of workflows, processes, training as well as setting and monitoring metrics to measure results. 4. Oversee the USRs and meet regularly to discuss results, workload priorities to ensure balance amongst the staff, and update workflow changes for the Payroll Services Underwriting team. 5. Regularly meeting with Underwriting to create a culture of continuous improvement while maintaining and fostering strong stakeholder relationships. 6. Develop staff through effective coaching, industry knowledge transfer and mentoring to maximize individual employee contributions for achievement of personal and company goals. 7. Fosters a culture of continuous improvement and process efficiency while maintaining underwriting integrity and developing strong customer relationships. Note some duplicates: "Fosters a culture..." similar to earlier. Keep both? Might be duplicate but we preserve all substantive info; but we could deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplicate is still substantive but maybe we keep both? Might be okay but could be considered duplication. I'd keep both but maybe we can combine? Safer to keep as separate items; but they are essentially same. I'd keep both. - Then "Qualifications/Competencies:" followed by list. List items: - Bachelor’s degree preferred in related discipline, i.e., Marketing, Finance, or Business - Minimum of 4 years of P & C insurance industry experience with increasing responsibility and prior leadership experience preferred. - Strong ability and proven track record of continually seeking efficiency opportunities and build new processes to support the changing needs of the business that is supported. - Prior leadership experience preferred. (duplicate of earlier? but keep) - Strong business and financial acumen. - Ability to collaborate with cross-functional teams. - Demonstrated ability to effectively lead self and others through change. - Knowledge of insurance principles, rates, rules, forms, procedures, regulations, coverages and business processes preferred. - Excellent customer services and communication (verbal and written). - Analyze complex administrative or business problems, evaluate alternatives, and make appropriate recommendations - P&C Producer License Required - One of the following designations is highly desired: - Chartered Property Casualty Underwriter (CPCU) - Associate In Risk Management (ARM) - Associate In Commercial Underwriting (AU) We need to format as list items; sublist for designations. - Then "Leadership Skills:" list. List items: - Models self-leadership that encourages open, honest dialogue and leverages diverse strengths of self and others. - Communicates in a clear, relevant and timely manner that promotes common understanding and engages stakeholders. - Creates and manages synergistic relationships to achieve shared business objectives. - Attracts and leverages top talent to create an innovative, high-performance environment. - Analyzes complex business problems and assesses decision impacts to determine appropriate solutions. - Identifies and embraces opportunities to deliver competitive products and customer service. - Executes effectively with clearly defined vision and measures of success. - Then "Benefits:" paragraph. Content: "Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year." We can put as

or maybe list? It's prose; we can keep as

. - Then "Salary Range: $85,000.00 - $88,000.00 annuallyCompensation may vary depending on skills, experience, education, and geographical location.In addition to base salary, compensation may include an annual discretionary bonus." That's Pay section. Should we include as

Pay

with

containing that info. - No schedule info given, so we omit Schedule section. - Also there is company description etc. That could be considered "About the company" but not requested heading; we can ignore or maybe include as part of About the role? The instruction: only use those headings; we can include extra info in About the role if relevant. The company description is not about the role but could be omitted as boilerplate? It's not EEO etc. Might be considered extra but not required. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Company description is not boilerplate; but we have no heading for it. Could we include it under About the role as extra paragraph? Probably okay to include as part of About the role. But we must not invent sections. We'll include About the role with intro paragraph plus maybe company description. Let's craft HTML:

About the role

CopperPoint has an exciting opportunity for a Supervisor, Payroll Services Support. This role provides operational leadership and oversight of the Payroll Services Support team, ensuring the delivery of timely, accurate, and high-quality technical, servicing, and administrative support to Payroll Services Underwriting. Working closely with the AVP, Underwriting Services, the Supervisor oversees day-to-day operations, supports team performance, and ensures customer service, production, and quality objectives are consistently achieved. The role also drives process improvement and operational efficiency by identifying opportunities to enhance workflows, create consistency, and implement solutions aligned with stakeholder priorities and business objectives.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities. CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours. CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress.

Then Responsibilities:

Responsibilities

• Monitor stakeholder support work effectiveness, efficiency, and accuracy.
• Monitor quality assurance reviews to ensure proper protocols are followed and quality standards are met.
• Responsible for overseeing the development of workflows, processes, training as well as setting and monitoring metrics to measure results.
• Oversee the USRs and meet regularly to discuss results, workload priorities to ensure balance amongst the staff, and update workflow changes for the Payroll Services Underwriting team.
• Regularly meeting with Underwriting to create a culture of continuous improvement while maintaining and fostering strong stakeholder relationships.
• Develop staff through effective coaching, industry knowledge transfer and mentoring to maximize individual employee contributions for achievement of personal and company goals.
• Fosters a culture of continuous improvement and process efficiency while maintaining underwriting integrity and developing strong customer relationships.

Then Qualifications/Competencies: we could use

Qualifications

(the heading list includes Qualifications). We'll put that.

Qualifications

• Bachelor’s degree preferred in related discipline, i.e., Marketing, Finance, or Business
• Minimum of 4 years of P & C insurance industry experience with increasing responsibility and prior leadership experience preferred.
• Strong ability and proven track record of continually seeking efficiency opportunities and build new processes to support the changing needs of the business that is supported.
• Prior leadership experience preferred.
• Strong business and financial acumen.
• Ability to collaborate with cross-functional teams.
• Demonstrated ability to effectively lead self and others through change.
• Knowledge of insurance principles, rates, rules, forms, procedures, regulations, coverages and business processes preferred.
• Excellent customer services and communication (verbal and written).
• Analyze complex administrative or business problems, evaluate alternatives, and make appropriate recommendations
• P&C Producer License Required
• One of the following designations is highly desired:
  • Chartered Property Casualty Underwriter (CPCU)
  • Associate In Risk Management (ARM)
  • Associate In Commercial Underwriting (AU)

Then Leadership Skills: we could use

Skills

(the list includes Skills). We'll put leadership skills there.

Skills

• Models self-leadership that encourages open, honest dialogue and leverages diverse strengths of self and others.
• Communicates in a clear, relevant and timely manner that promotes common understanding and engages stakeholders.
• Creates and manages synergistic relationships to achieve shared business objectives.
• Attracts and leverages top talent to create an innovative, high-performance environment.
• Analyzes complex business problems and assesses decision impacts to determine appropriate solutions.
• Identifies and embraces opportunities to deliver competitive products and customer service.
• Executes effectively with clearly defined vision and measures of success.

Then Benefits:

Benefits

Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan. We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan). Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also