Supervisor, Payroll Services Support

About the role

CopperPoint has an exciting opportunity for a Supervisor, Payroll Services Support. This role provides operational leadership and oversight of the Payroll Services Support team, ensuring the delivery of timely, accurate, and high-quality technical, servicing, and administrative support to Payroll Services Underwriting. Working closely with the AVP, Underwriting Services, the Supervisor oversees day-to-day operations, supports team performance, and ensures customer service, production, and quality objectives are consistently achieved. The role also drives process improvement and operational efficiency by identifying opportunities to enhance workflows, create consistency, and implement solutions aligned with stakeholder priorities and business objectives. Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities. CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

Responsibilities

• Monitor stakeholder support work effectiveness, efficiency, and accuracy.
• Monitor quality assurance reviews to ensure proper protocols are followed and quality standards are met.
• Responsible for overseeing the development of workflows, processes, training as well as setting and monitoring metrics to measure results.
• Oversee the USRs and meet regularly to discuss results, workload priorities to ensure balance amongst the staff, and update workflow changes for the Payroll Services Underwriting team.
• Regularly meeting with Underwriting to create a culture of continuous improvement while maintaining and fostering strong stakeholder relationships.
• Develop staff through effective coaching, industry knowledge transfer and mentoring to maximize individual employee contributions for achievement of personal and company goals.
• Fosters a culture of continuous improvement and process efficiency while maintaining underwriting integrity and developing strong customer relationships.

Qualifications

• Bachelor’s degree preferred in related discipline, i.e., Marketing, Finance, or Business
• Minimum of 4 years of P & C insurance industry experience with increasing responsibility and prior leadership experience preferred.
• Strong ability and proven track record of continually seeking efficiency opportunities and build new processes to support the changing needs of the business that is supported.
• Prior leadership experience preferred.
• Strong business and financial acumen.
• Ability to collaborate with cross-functional teams.
• Demonstrated ability to effectively lead self and others through change.
• Knowledge of insurance principles, rates, rules, forms, procedures, regulations, coverages and business processes preferred.
• Excellent customer services and communication (verbal and written).
• Analyze complex administrative or business problems, evaluate alternatives, and make appropriate recommendations
• P&C Producer License Required
• One of the following designations is highly desired: Chartered Property Casualty Underwriter (CPCU), Associate In Risk Management (ARM), Associate In Commercial Underwriting (AU)

Skills

• Models self-leadership that encourages open, honest dialogue and lever