Supervisor, Payment Variance

Description

The Supervisor, Zero Balance Operations leads the day-to-day execution of Zero Balance management workflows for a team of individual contributors. This role is responsible for ensuring work moves efficiently, performance expectations are met, and quality standards are consistently upheld within a high-volume, production-driven environment.

Acting as the frontline control point for workflow execution, the Supervisor manages real-time work distribution, monitors performance throughout the day, and intervenes quickly to resolve delays, bottlenecks, or quality issues. Drives productivity, quality, and throughput by ensuring work progresses without delays or gaps, while maintaining adherence to workflow and payer standards.

Requirements

• Experience leading frontline teams in a high-volume, performance-driven environment
• Strong ability to manage daily workflow execution and drive productivity
• Knowledge of denial management processes and payer requirements
• Strong coaching, communication, and problem-solving skills
• Ability to operate in a fast-paced environment and make real-time decisions

What You Will Bring

• Bachelor’s degree preferred or equivalent experience
• 3–5+ years healthcare revenue cycle experience (Zero Balance review a plus)
• 1–3+ years of supervisory or leadership experience
• Experience with Medicare, Medicaid, and commercial payers