Supervisor Patient Transport

Job Duties

• Supervises the daily operations of Patient Transport Services by observing staff performance and workflow.
• Verifies that each responsible employee's assignments are being performed thoroughly and effectively.
• Maintains a current understanding of patient transport, electronic health record system, equipment storage and equipment cleaning.
• Assures timely and effective response to all department and clinical unit requests and requirements.
• Monitors and responds to activity and issues.
• Delegates tasks and responsibilities to staff as needed while assuring proper utilization of human resources.
• Responsible for monitoring and maintaining performance metrics which accurately indicate the performance of staff and utilization of resources for assigned work areas.
• Assists in the development of new metrics as appropriate or requested by leadership.
• Recommends process improvements to leadership, actively works with staff to implement improvements and monitors’ progress.
• Promotes a team environment and open communication within the work area.
• Acts as a mentor for employees.
• Participates in interdepartmental teams as needed.
• Supervises all employee relations activities and actively participates in resolving employee problems and conflicts.
• Consults with Manager when necessary.
• Contributes to conducting interviews, hiring and termination of employees in patient transport.
• Ensures new employee orientation and training are completed for all assigned.
• Ensures all employee evaluations are completed accurately and in a timely manner.
• Responsible for staff payroll.
• Responsible for creating and maintaining staff schedules, including PTO management.
• Ensures all shifts are covered, especially during emergencies or staff shortages.
• Quarterly shadowing of all transport employees to ensure compliance with department policies and procedures along with patient safety/satisfaction.

Qualifications

• High School Diploma or GED
• Minimum of 5 years-related work experience
• Minimum of 1 year-managerial/Supervisory