Supervisor, Patient Support Services

Job Duties

• Supervises Accounts Receivable staff (Team of 14 collectors).
• Directly supervises the activities of the Accounts Receivable follow up staff within the Revenue Cycle.
• Supervisor responsibilities:
  • Maintains quality assurance, productivity, and provides feedback to staff.
  • Trains and develops new staff.
  • Completes annual performance appraisals and goals.
  • Reviews, enters, and approves time in SuccessFactors.
  • Documents Human Resources issues.
• Operations:
  • Responds to inquiries via email from staff, outside partners, clinics or other departments such as customer service, payment operations and coding to resolve issues.
  • Analyzes and resolves problem accounts.
  • Aids in follow-up work questions as backup.
  • Communicates trends and issues to management.
  • Participates in the interview process of new employees for the Accounts Receivable department.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School diploma or GED.
• Four years of relevant experience.

Preferred Qualifications

• Bachelor’s degree.