Supervisor - Patient Registration

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

About the role

Accountable for the supervision and delegation of all aspects of daily departmental operations. Develops and implements an operational plan that includes staffing resources, policies and procedures, and quality improvement activities. Ensures timely, accurate, and compliant registration and financial counseling of all patients. Assures that all staff adheres to Swedish's customer service standards and is compliant with Organization and Department required competencies. Works with the department Manager to resolve problems impacting the patient access revenue cycle. Able to perform all duties of Financial Counselor, Registration Representative, and Receptionist Clerk.

Responsibilities

• Supervise and delegate daily departmental operations.
• Develop and implement operational plans including staffing, policies, procedures, and quality improvement activities.
• Ensure timely, accurate, and compliant registration and financial counseling for all patients.
• Maintain adherence to Swedish's customer service standards among all staff.
• Ensure staff compliance with required organizational and departmental competencies.
• Collaborate with the department Manager to resolve issues impacting the patient access revenue cycle.
• Perform duties of Financial Counselor, Registration Representative, and Receptionist Clerk as needed.

Requirements

• 4 years of experience in healthcare-related registration, billing, and/or financial counseling.

Qualifications

• Previous supervisory experience in a similar setting (preferred).

Benefits

Providence offers a comprehensive benefits package including:

• Retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance and disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits and well-being resources.

Pay

The pay range for this position is $29.62 - $45.31 per hour. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Schedule

Full time, Day shift.

About Providence Swedish

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It comprises eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah, and Olympia), emergency rooms, and specialty centers in Redmond and the Mill Creek area in Everett. Providence Swedish Medical Group includes a network of over 190 primary care and specialty care locations throughout the Puget Sound. The organization is dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer, committed to fostering an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.