Supervisor, Patient Accounts Healthcare

About the role

Oversees all functions of the inpatient and/or outpatient accounting office and a staff of credit, collection, insurance, and billing clerks.

Responsibilities

• Monitors Patient Payment Plans to ensure the plans are within the institution's guidelines.
• Trains, monitors and manages customer services staff members in handling patient questions regarding their bills.
• Meets with patients face-to-face as necessary and ensures patient concerns are resolved in a timely manner.
• Coordinates activities and schedules work assignments to meet rigid billing deadlines; may spend time performing many of the same duties as subordinate employees; acts as point of contact for vendors.
• Provides guidance and instruction in the interpretation of department policies, procedures, and practices.
• Initiates and implements improvements to billing systems within the confines of federal and state collection laws.
• Attends monthly meetings and presents analysis reports.
• Performs all other duties as assigned.

Qualifications

• Ability to work on projects or work groups, creating a collaborative and respectful team environment and improving workflows.
• Strong verbal, written and interpersonal communication skills.
• Proficiency in relevant software such as Microsoft Office Suite.
• Ability to maintain strict protocols of all confidential or sensitive information.
• Strong multitasking and organizational skills.
• Bachelor’s Degree is required.

Required Skills

• Two (2) years of experience in a clinical setting or healthcare environment.

About Us

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top‑tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third‑largest research university in Texas and a Carnegie R1‑designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits

• Medical: UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas; family members can be added through payroll deduction; discounted copays and coinsurance with UT Health Physicians.
• Life & AD&D Insurance: $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance provided at no cost, with optional additional coverage.
• Dental: Three dental plan options through Delta Dental (two PPOs and one HMO); PPO plans allow any licensed dentist.
• Vision: Fully insured vision care benefits offered by Superior Vision Services with two plan options (standard or enhanced).
• Disability: Disability Insurance provides income if a non‑work‑related illness or injury prevents work.
• Flexible Spending Accounts (FSAs): Options for dependent day‑care or out‑of‑pocket health care expenses.
• Retirement: Eligibility for Teacher Retirement System (TRS) or Optional Retirement Plan (ORP); UT Health matches employee contributions to TRS; voluntary retirement programs available.
• Time Off: Front‑loaded Paid Time Off (128–208 hours based on service), Extended Illness Bank (1 day per month), Paid Family Leave (up to 240 hours), 12 paid holidays, and additional leave options.
• Discounts: Discounts on services, tickets, and gym memberships.