Supervisor Patient Access - Cardiology Clinic

Responsibilities

• Directly oversee the daily activities of the registration areas to ensure departmental standards are met.
• Regularly educate/huddle with all registration staff providing information regarding changes pertinent to their roles.
• Work with direct reports to ensure excellent quality of work is performed.
• Train and retrain staff concerning Regulatory changes and relays as evidenced by attendance sheets and documentation of training.
• Trains and retrain staff concerning Regulatory changes and relays as evidenced by attendance sheets and documentation of training.
• Educational in service for staff has been done for all admission staff concerning scheduling processes.
• Staff training manual is kept current and updated for new hires and re-training of the staff.
• Staff is informed monthly of admission error status informed of area of improvement or rewarded for job well done.
• Maintain accurate attendance records for employees and assist with the processing of payroll by maintaining employee edit requests.
• Assist Manager with employee evaluations.
• Ensure all personnel and departmental policies and procedures are followed.
• Resolve all concerns/complaints that occur while on duty without depending on staff to resolve and/or defuse situations.
• Review schedule at start of shift to ensure appropriate coverage is available.

Qualifications

• 4 years relevant experience (registration, patient scheduling, customer service, billing, or coding) in the healthcare industry.
• Bachelor's Degree substitutes for 2 years experience.
• High school diploma or equivalent.
• Knowledge of federal regulations regarding 2 midnight rules, ABNs, Patient status requirements, MSPs, state regulations on notification of out-of-network status and sexual crime legislation, EMTALA, HIPAA, Balanced Billing Act, Participating Provider statute; HITECH law, worker's compensation regulations and victims of sexually oriented criminal offenses regulation.
• Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.
• CHAA preferred.