Supervisor, Park Operations (Part-Time)

About the Role

Join us as an Ambassador at SeaWorld and play an important part on our incredible team. You will lead and inspire a team of ambassadors in delivering an exemplary level of guest service while modeling a positive attitude, high energy, and an unyielding commitment to quality.

Responsibilities

• Ensure a safe environment for all team members, guests, and animals.
• Develop OJT’s and ambassadors by providing training, feedback, and coaching.
• Ensure compliance with all state/federal regulations, park policies, and department procedures.
• Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law.
• Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve.
• Maintain inventory and stock/replace area supplies and equipment as needed.
• Conduct equipment and safety checks in compliance with department and company standards.
• Attend to ambassadors and follow park protocol in emergency situations.
• Respond to ambassador and guest needs.
• Communicate effectively with other areas within the department as well as other departments in the park.
• Track information to complete daily and weekly reports.
• Report to leadership regarding the status of projects and completed assignments.

Requirements

• At least 18 years of age.
• At least 4 days of unrestricted availability including weekends and holidays during peak season.
• At least 3 days of unrestricted availability including weekends and holidays during the off season.
• Able to complete provided CPR/AED training/certification.
• Able to be trained and certified at all assigned areas and job functions.
• Able to climb stairs/ladders.
• Able to operate and maneuver in/around tight spaces.
• Able to use heavy equipment for cleaning.
• Comfortable with exposure to noise and vibrations.
• Able to work in all weather conditions and temperature extremes.
• Able to train on and properly use protective gear.
• Comfortable working around fumes/dust/odor.
• Able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb, and reach with hands and arms above shoulder level.
• Stand, walk, and/or sit for prolonged periods of time.
• Ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs.
• Comfortable speaking in front of large groups of guests and team members.
• Able to remain calm and professional during challenging situations.
• Excellent written and verbal communication skills.
• Working knowledge of all Microsoft Office applications.
• Skilled in organization and planning.
• Able to lift or move 75 lbs.
• Possession of a valid state driver's license preferred.
• 1 year in mechanical ride operation preferred.

Skills

• Troubleshooting — Determining causes of operating errors and deciding what to do about it.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Benefits

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Park discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.