Supervisor, Operations

About the role

The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to translate network strategy into real-world execution—balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment.

Responsibilities

• Execute dock and terminal operations with precision
• Oversee daily dock operations including load planning, freight handling, and linehaul coordination
• Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling
• Optimize service center performance and cost control
• Monitor daily operating costs and identify opportunities to improve efficiency and margin performance
• Support budget attainment through effective labor utilization, contractor coordination, and workflow management
• Ensure billing, rating, payroll, and administrative processes are completed accurately and on time
• Drive safety, compliance, and risk management
• Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards
• Support contractor compliance including equipment standards, qualification requirements, and operational procedures
• Enforce freight security protocols and ensure adherence to company and regulatory policies
• Lead and develop frontline teams
• Supervise, coach, and direct service center personnel with clear expectations and accountability
• Provide real-time feedback, performance management, and development support
• Foster a culture of ownership, teamwork, and operational excellence through visible leadership
• Cook up cross-network stakeholders
• Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement
• Communicate effectively with corporate teams, customers, and external partners
• Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

Requirements

• Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
• Experience in transportation, LTL, warehouse, or service center operations preferred
• Demonstrated ability to supervise, train, and evaluate team members
• Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
• Forklift certification (or ability to obtain)
• Solid analytical and mathematical skills with the ability to interpret operational and financial data
• Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred
• Effective written and verbal communication skills with the ability to engage across all levels of the organization
• Prior proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
• Strong problem-solving capability in situations with limited standardization

Qualifications

What You’ll Do

Execute dock and terminal operations with precision
Oversee daily dock operations including load planning, freight handling, and linehaul coordination
Ensure freight is processed accurately with proper routing, documentation, and data entry
Maintain high standards for load quality, minimizing damages, OS&D incidents, and rehandling
Optimize service center performance and cost control
Monitor daily operating costs and identify opportunities to improve efficiency and margin performance
Support budget attainment through effective labor utilization, contractor coordination, and workflow management
Ensure billing, rating, payroll, and administrative processes are completed accurately and on time
Drive safety, compliance, and risk management
Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards
Support contractor compliance including equipment standards, qualification requirements, and operational procedures
Enforce freight security protocols and ensure adherence to company and regulatory policies
Lead and develop frontline teams
Supervise, coach, and direct service center personnel with clear expectations and accountability
Provide real-time feedback, performance management, and development support
Foster a culture of ownership, teamwork, and operational excellence through visible leadership
Coordinate across network stakeholders
Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement
Communicate effectively with corporate teams, customers, and external partners
Resolve operational issues quickly, applying sound judgment in dynamic, variable conditions

Skills

What You Bring

Bachelor’s degree or 1–2 years of relevant operations or logistics experience (or equivalent combination)
Experience in transportation, LTL, warehouse, or service center operations preferred
Demonstrated ability to supervise, train, and evaluate team members
Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling (Hazmat certification preferred)
Forklift certification (or ability to obtain)
Solid analytical and mathematical skills with the ability to interpret operational and financial data
Proficiency in PC applications (email, spreadsheets, database systems); AS/400 experience preferred
Effective written and verbal communication skills with the ability to engage across all levels of the organization
Proven ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment
Strong problem-solving capability in situations with limited standardization

Benefits

Benefits Package

• Medical
• Dental
• Vision
• 401(k)
• Paid Time Off

Pay

$60,000 – $65,000 base salary

Schedule

Full-time, Onsite - Milwaukee, WI