Supervisor, Operations (53945)

About the role

This position is directly responsible for the daily performance of the Shipping department, providing leadership for processes and activities that impact the accuracy of approximately 75,000 pallets shipped per year and over $275,000,000 in sales. The role monitors and controls outbound shipments to customers and other distribution centers, including carrier performance and adherence to governmental regulations and carrier requirements. It is critical to the quality and effectiveness of shipments and represents the last phase of the customer experience provided by NDC.

Responsibilities

• Manage two lead personnel and an additional staff of approximately 15 people, including workflow, productivity, and employee morale.
• Monitor shipping transactions and suggest changes that reduce inventory damage and shrinkage.
• Set up process rules in the TMS and WMS to ensure proper flow of shipments.
• Perform administrative functions such as coordinating component special requests, payroll reconciliation, hiring, and other personnel decisions.
• Create, modify, and execute reports from TMS, WMS, ERP, Sales Cube, and other data mining tools to monitor inventory movement, capacity, slotting, and inventory issues.
• Work directly with Purchasing, Information Technology, and Customer Service to research and resolve inventory variations between systems, carriers, and customer inquiries.
• Proactively manage employee relations through meetings, feedback sessions, and problem-solving initiatives.
• Provide a safe work environment by monitoring employee activities, providing constructive feedback, and conducting weekly safety training events.
• Assist the Vice President of Operations in carrier selection and contract negotiations.

Qualifications

Education

• B.S. degree in Distribution, Transportation, or Logistics preferred.
• MBA strongly desired.
• HAZMAT training or certification desired.

Experience

• 5 years of direct job-related experience.
• Extensive training and demonstrated experience in distribution, transportation, management, or related field.

Knowledge and Skills

• Proficiency with personal computers and systems, including Microsoft Office and Google Docs.
• Experience with WMS, TMS, ERP data warehousing tools such as Sales Cube, COGNOS, or Business Objects.
• Background in LEAN processing, continuous improvement, and/or 5S required.
• Strong skills in planning, analysis, organizing, and team building.
• Excellent people skills, motivational ability, and a positive attitude.
• Ability to proactively solve problems.

Physical Requirements and Working Conditions

• Repetitive lifting up to 50 pounds, from floor level to above shoulder height.
• Walking or standing on concrete floors for up to two hours.
• Pushing and pulling rolling carts or pallet jacks bearing loads up to 500 pounds.
• Free range of motion including twisting, bending, stooping, and climbing on step ladders.