Supervisor of Recovery Support (58716)

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values—Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking—guide our approach, ensuring each person receives evidence‑based care that promotes dignity and wellness.

Benefits

• Paid holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for employees scheduled to work at least 30 hours per week (100 % employer‑paid for eligible employees and dependents)
• Pet insurance, legal support, and other supplemental insurance
• Generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages

Responsibilities

• Supervise the Recovery Support Staff (RSS) supervisors and document all supervisions in Relias
• Oversee and assign duties to Recovery Support Staff
• Train and onboard new RSS staff
• Develop the weekly RSS schedule and ensure coverage for all shifts
• Provide on‑call after‑hours support to RSS for emergencies
• Conduct monthly RSS staff meetings
• Develop, with the Program Director, RSS staff meeting agendas and attend all case conferences weekly

Qualifications

• Education: High School Diploma or equivalent required; Bachelor’s degree a plus
• Licenses/Certifications: CASAC preferred; Credentialed Alcoholism and Substance Abuse Counselor – Trainee (CASAC) in good standing required
• Experience: Minimum two years’ experience in a substance‑use‑disorder treatment setting, including work with patients with co‑occurring disorders; experience with case management and familiarity with substance‑abuse, mental‑health, health, vocational/educational/training, and housing systems
• Competencies (KSA’s):
  • Ethical Practices
  • Judgment
  • Rapport Building
  • Emotional Intelligence
  • Empathy
  • Professional Boundaries
  • Global and Cultural Awareness
  • Critical Evaluation
  • Problem Solving
  • Decision Making
  • Communication
  • Teamwork
  • Crisis Management
  • Technical Capacity

Pay

Hourly salary range: $20.48 – $30.67.

Work Environment

This position operates in an indoor office environment and routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

Regularly required to sit, use hands to type, handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.