Supervisor of Civil Intake

About the role

The Supervisor of Civil Intake is a professional role within the Collections & Customer Service Division of the Customer Service Department in the Clerk of the Circuit Court and County Comptroller’s Office. The role involves delivering staff training, ensuring compliance with legal and procedural standards, and providing reporting and executive administrative support.

Responsibilities

• Supervises individual and unit assignments
• Maintains compliance, risk mitigation, and ensures processes adhere to established standards by actively monitoring workflows and addressing potential issues promptly
• Communicates directives and emphasizes the importance of compliance with approved policies and procedures
• Contributes to the review and maintenance of policies, ensuring they are effective, and recommends changes to enhance operational efficiency and compliance
• Ensures compliance with confidentiality rules and laws by accurately distinguishing between public and nonpublic records
• Fosters accountability and is committed to continuous improvement
• Identifies and resolves issues while driving innovation to ensure smooth and efficient processes
• Ensures the unit delivers quality customer services focused on listening to customer needs
• Ensures work is accurate, neat, and completed within department performance standards
• Presents and promotes a professional image through appearance, preparation, demeanor, and actions

Requirements

• Education: Associate’s degree, or equivalent coursework; Bachelor’s degree preferred; Relevant field: Business, Business Management, Business Administration, Public Administration, Communications, English or a related discipline
• Relevant Experience: Proven experience serving as a lead on project teams and producing accurate technical writing for inclusion into project documentation preferably in a highly regulated industry
• Certification: N/A
• Licenses: Valid Florida Driver’s License (or ability to obtain upon hire)