Supervisor, NOC

About the role

At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations. This role involves leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center.

Responsibilities

• Lead and develop a team of network and systems professionals
• Coordinate responses during major incidents and service disruptions
• Improve operational processes and service delivery standards
• Ensure clients receive world-class support and communication
• Help build a culture of accountability, collaboration, and continuous improvement

What the Supervisor, NOC, Will Do

Lead and Develop Your Team

• Coach, mentor, and support NOC engineers
• Conduct regular one-on-one meetings and performance discussions
• Assist in onboarding and developing technical talent
• Foster a culture focused on teamwork, accountability, and growth

Drive Operational Excellence

• Oversee day-to-day NOC operations
• Ensure service level agreements (SLAs) are met
• Manage workload distribution and team coverage
• Monitor performance metrics and identify opportunities for improvement

Lead Through Critical Events

• Act as a primary escalation point for complex issues
• Coordinate technical resources during major incidents
• Provide clear communication to clients and leadership
• Lead post-incident reviews and continuous improvement efforts

Improve and Build

• Enhance runbooks, processes, and documentation
• Identify opportunities for automation and efficiency
• Partner with leadership to strengthen operational maturity
• Help shape the future direction of the NOC

Requirements

• 5+ years of NOC, infrastructure operations, or related IT experience
• Experience serving in a lead, supervisory, or management capacity
• Experience managing incidents and escalations
• Strong understanding of networking, systems, and service operations
• Ability to communicate effectively with technical and non-technical audiences

Preferred

• Experience in an MSP or multi-client environment
• ITIL knowledge or certification
• Industry certifications such as:
  • CCNA / CCNP
  • Network+
  • ITIL Foundation
  • Azure Network Engineer
  • AWS Networking Certifications

Why DYOPATH?

• Opportunities to grow your leadership career
• Exposure to diverse technologies and client environments
• A collaborative team that supports learning and development
• High visibility with technical and business leadership
• The opportunity to make a measurable impact every day