Supervisor, MVS Operations

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values can be found here. The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Job Summary

The Supervisor, MVS Operations, is responsible for reviewing the work of two other staff positions and managing Veterans Affairs Work-Study students. Military Services Records Coordinators (2 positions) will coordinate office coverage and leave requests through this position. The person in this position will be responsible for their daily supervision and for their annual reviews. The position performs reconciliation on seven out of ten office accounts totaling roughly $3 million per academic year. The position adjusts student accounts in Banner to reflect any accrued Veterans Affairs debt (as notified by the VA) and processes end-of-term certifications (withdrawals/failures and graduations) in Enrollment Manager. The position oversees the management of student veteran accounts, including the certification process and any payment of account balances from military-related funding, prepares documentation for and supports audits (internal or VA), and prepares the annual VA catalog renewal. The position also supports data collection for event attendance, completed certifications, waivers, etc., and manages access for the Military Resource Center.

Responsibilities

• PROCESS PAYMENTS FROM VETERANS AFFAIRS: As payments arrive from Veterans Affairs and military branches, review EDI payments and advise employees in the Business Office where to deposit the funds. Determine any discrepancy in funding and guide two military student records coordinators in seeking information for resolution and any needed student communication. Process account adjustments as needed and submit check requests to ensure account reconciliation. Conduct monthly reconciliation on seven office accounts and at the end of each term and support any year-end requests from the Business Office regarding military funding.
• AUDIT: Gather and submit items for audits (VA and internal) and annual VA catalog renewal.
• SUPERVISION OF STUDENT EMPLOYEES: Hire, supervise, and train VA work-study students. Report hours to the VA Work-Study Management program. Be an advocate for students who have issues with their pay. Train students to advise clients about VA chapter benefits and perform other office duties as required. Hire, supervise, and train two full-time staff members. Approve their time in OneUSG.
• MANAGE END OF TERM AND ANNUAL REQUIREMENTS: At the end of the term, run end-of-term reports to determine failing grades or grade changes and terminate students who have graduated or been suspended in Enrollment Manager. Reduce hours and money as necessary following VA regulations.
• PROVIDE EXCELLENT CUSTOMER SERVICE FOR WALK-INS: Provide excellent customer service for walk-ins, callers, and via email.
• WAIVERS: Provide access to the Military Resource Center and track data for waivers, certification requests, and event attendance.
• PRESENTATION: Present at orientation, VA Benefits 101, Green Zone, and other events as necessary.
• EVENT PLANNING: Assist with planning programs and office events, while also attending events that other departments host.
• OTHER: Perform other duties and tasks as assigned.

Required Qualifications

• Bachelor's degree from an accredited college or university and at least one year of experience managing financial accounts and knowledge of VA regulations and systems.
• Master's degree from an accredited college or university in a related field and work experience which includes previous supervisory experience is preferred.
• Familiarity with Banner preferred.

Preferred Qualifications

• Knowledge of general accounting principles and practices.
• Applicable VA regulations and policies.
• Proficiency in Microsoft Office Suite and other computer software and databases.