Supervisor (Monday-Friday 6:30am–3:30pm)

About the role

This position is responsible for ensuring that Custodians and Lead Workers perform cleaning and building services according to contract specifications and company directives. The role requires strong leadership, management, and interpersonal skills with clear compassion and respect for employees and persons with disabilities.

Responsibilities

• Complies with all Agency policies and procedures and follows contract specifications
• Supervises daily operational performance to comply with contract Terms and Conditions, Performance Work Statement, Frequency of Services, and all special projects required or requested under Inventory Building and Services
• Reviews and analyzes Daily/Weekly Workload Schedule (D/WWS) for accuracy, coordination, and synchronization of requirements by Technical Exhibit (TE)
• Maintains daily electronic records of the Non-Completed Services and records reason for non-contractual compliance by TE in coordination with site management
• Supports site management in accomplishing all daily custodial activities, periodic custodial activities, and special projects
• Reviews internal calendars on a monthly basis for operational synchronization, time management analysis, and statistical studies to continue operational productivity and performance improvements
• Maintains and reports Daily and Weekly Performance and Productivity on advanced Excel Spreadsheets of the SQFT completed and not completed by workday
• Assists with any staffing coordination, synchronization, or challenges that can affect the operational performance in case of APM or PM absences
• Trains employees in proper cleaning procedures and acts as mentor to newly hired custodians
• Ensures customer satisfaction with contractual requirements
• Maintains effective, efficient, and positive relationships with coworkers, customers, and government staff
• Ensures all work follows Chimes DC Quality Control Program and OSHA guidelines
• Maintains daily time and attendance records for assigned staff and verifies acceptability of leave requests and return to work documentation
• Ensures compliance with dress code and personal hygiene standards for self and staff
• Ensures compliance with safety and security procedures for self and staff
• Assists in keeping and accounting for SDS book current and chemical list updated
• Completes paperwork and reports according to established guidelines and on time
• Evaluates, disciplines, supervises, and provides feedback to assigned staff
• Accounts for supplies and reports needs to management
• Reports malfunctioning fixtures and necessary building repairs to management
• Ensures accountability, care and maintenance of property, chemicals and equipment

Requirements

• Valid driver’s license from state of residence and ability to drive, if applicable for site
• License must have been valid for at least 3 years
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
• If driving 15 passenger van, must be at least 25 years old

Qualifications

• High School diploma or equivalent preferred
• College degree preferred
• Valid CPR/FR certification preferred
• Knowledge of IWatch Government requirements
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
• Knowledge of regulatory standards, hospital standards, and facility management
• Knowledge of HAZMAT/ Environmental requirements
• Knowledge of vehicle maintenance procedures and insurance claims procedures
• Knowledge about regulations for OSHA, SDS, Fire and Safety, Hazard Communications, and Blood-borne Pathogens

Experience

• One (1) to Three (3) years experience within the past four (4) years in directing cleaning type operations for buildings of the approximate size of the building(s) to be cleaned under this contract
• Demonstrated ability and knowledge of custodial service operation supervision as well as relevant equipment and chemicals and their applications
• Demonstrated advance skills, knowledge, and abilities with Analytical Spreadsheets to include Formulas, Percentages, Workbooks, and Statistics for Corporate/Executive Level Presentations and USG future negotiation efforts

Skills

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to react immediately to emergency situations
• Ability to be flexible and dedicated to quality and customer service
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to manage multiple tasks effectively
• Ability to analyze data and recommend corrective action
• Ability to read, understand, and apply complex contract provisions and technical material
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to generate advanced data spreadsheets to manage operation
• Ability to maintain operational daily plans and concepts to meet operational requirements
• Ability to monitor time tables to maximize time management standards
• Ability to report problems and supply and equipment needs to proper authority
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to act with integrity and ethical standards in job performance
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to work a flexible schedule
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support

Benefits

• Competitive Pay: $19.22 USD
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through “Tickets at Work”
• Discounts on Verizon mobile service

Schedule

Monday to Friday 6:30am–3:30pm with 1 hour lunch break