Supervisor Merchant Support and Payment Systems

Basic Function

HF Sinclair is seeking a Supervisor Merchant Support and Payment Systems in Salt Lake City, UT. The role involves leading day-to-day operations of store technology support and Point of Sale (POS) engineering efforts, ensuring stable, secure, compliant, and efficient payment and retail system performance across a distributed store network. The supervisor oversees a team of support specialists and POS engineers, drives prioritization and execution of work, partners with vendors and internal stakeholders to resolve POS and payment issues, and manages enhancements and operational improvements.

Job Duties

• Supervise and develop support specialists and POS engineers; provide guidance, coaching, and mentoring.
• Establish clear priorities, manage ticket intake queues, and ensure Service Level Agreements (SLA) adherence.
• Cook up POS system releases, upgrades, and incident responses (Verifone, Invenco (Gilbarco), NCR petroleum systems). Partner with the Lead POS Engineer to manage key POS, payment, and fuel system vendors.
• Hold vendors accountable; facilitate performance reviews, escalations, and deliverable tracking.
• Serve as liaison between business stakeholders and technical teams, communicating impacts, priorities, and timelines.
• Support store operations, finance, marketing, and payments teams, with issue resolutions and operational improvements.
• Communicate impacts, priorities, and timelines to non-technical audiences.
• Lead and refine support processes, escalation paths, and documentation.
• Drive standardization of minimum technical requirements across a diverse store base.
• Provide data reports to support POS technology and payments initiatives.
• Supervise and develop the POS Engineering Specialists resolving complex POS and payment related technical calls for Distributors and dealers.
• Produce accurate and timely data reports to support POS technology and payments department initiatives.
• Address technology and network issues related to payment acceptance, both internally and externally.
• Collaborate with the Payments organization's SME to contribute to the organization on POS hardware, software, and emerging technologies in the petroleum space.
• Work closely with stakeholders to identify issues, capitalize on opportunities, and ensure new initiatives are securely and effectively implemented.

Experience

• A minimum of eight (8) years in petroleum POS and related payment systems.
• A minimum of three (3) years of people management experience.
• A minimum of two (2) years of POS Vendor management experience.

Education Level

A Bachelor’s degree in IT, Computer Science, or Business management or related experience.

Required Skills

• People Management Skills
• Technical understanding of POS systems, mobile payment applications (Android/iOS), and payment processing
• Strong problem-solving, decision-making, and analytical skills
• Effective leadership, interpersonal, and communication skills
• Ability to prioritize, delegate, and manage multiple initiatives simultaneously
• Proficiency with Microsoft Office and reporting/analysis tools (Power BI, Tableau)

Preferred Skills

• Helpdesk support experience including phone systems and troubleshooting
• Vendor relationship management experience
• POS Systems Certifications (VASC, ASC)
• Payment Processor management (Fiserv, Chase, etc.)
• POS Lab Support management
• Card Present and/or Mobile channel Payment Processing

Supervisory/Managerial Responsibility

Supervises and develops the support specialists and POS engineers; provides guidance, coaching, and mentoring. Establishes clear priorities, manages ticket intake queues, and ensures Service Level Agreements (SLA) adherence. Coordinates POS system releases, upgrades, and incident responses (Verifone, Invenco (Gilbarco), NCR petroleum systems). Partners with the Lead POS Engineer to manage key POS, payment, and fuel system vendors. Holds vendors accountable; facilitates performance reviews, escalations, and deliverable tracking. Serves as liaison between business stakeholders and technical teams, communicating impacts, priorities, and timelines. Supports store operations, finance, marketing, and payments teams, with issue resolutions and operational improvements. Communicates impacts, priorities, and timelines to non-technical audiences. Leads and refines support processes, escalation paths, and documentation. Drives standardization of minimum technical requirements across a diverse store base. Provides data reports to support POS technology and payments initiatives. Supervises and develops the POS Engineering Specialists resolving complex POS and payment related technical calls for Distributors and dealers. Produces accurate and timely data reports to support POS technology and payments department initiatives. Addresses technology and network issues related to payment acceptance, both internally and externally. Collaborates with the Payments organization's SME to contribute to the organization on POS hardware, software, and emerging technologies in the petroleum space. Works closely with stakeholders to identify issues, capitalize on opportunities, and ensure new initiatives are securely and effectively implemented.

Work Conditions

The role involves working in a fast-paced environment where attention to detail and quick problem-solving are essential. The position requires a high level of organizational skills, as well as the ability to work independently and as part of a team. The role may involve occasional travel to client sites.

Benefits

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include medical insurance, vision insurance, dental insurance, paid time off, a 401(k) retirement plan with match, educational reimbursement, parental bonding time, and employee discounts. We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally. Benefit eligibility is governed by official plan documents, for more details visit Total Rewards.

About HF Sinclair Corporation

About HF Sinclair Corporation: HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.