Supervisor - Merchandise Inventory Control

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!What you get to do: You'll supervise inventory control for all park merchandise locations — owning stock accuracy in SAP S/4HANA, building the processes that keep product on the floor, and partnering closely with the warehouse, purchasing, and location teams to keep inventory moving. You will also: Maintain inventory accuracy in SAP S/4HANA, including merchandise product location transfers, adjustments, write-offs, and correction of system-to-physical discrepancies through cycle countsDevelop, document, and maintain standard operating procedures for stock flow, replenishment, and transfersTrack order fulfillment from purchase order through delivery to location; monitor open orders, fill rates, and expected arrival dates, and escalate shorts, delays, and vendor discrepancies to operations team, Product Activation Manager and purchasing teamsResearch, document, and resolve inventory variances; identify root causes and implement corrective process changesEstablish and maintain min/max levels by location and SKU; adjust based on sales velocity, seasonality, event calendars, and lead timesCoordinating with operations and visual merchandising team to execute retail price changes and sale markdownsBuild and manage the cycle count program; participate as a leader in the annual physical inventory for assigned locations, including preparation, count execution, reconciliation, and reportingProcess damaged, defective, and shrink-related merchandise per company policy and maintain supporting documentationMonitor location stockrooms for organization, accurate labeling, and proper stock rotationProvide inventory support for promotional layouts, merchandise events, and new product launchesSupervise, assign tasks, and develop direct reports through training, feedback, and coaching; write and deliver performance appraisalsSchedule ambassadors and manage timecards in KronosManage mail order inquires and merchandise guest services inboxPerform department duty responsibilities as assignedOccasionally assist other locations and areas throughout the park as needed; other duties as assignedWhat it takes to succeed:At least 18 years oldA valid state driver's license; visiting students and military are required to have a valid driver's license from their state of residency, provide a copy of the DMV report, complete the Company Vehicle Driver Training class, and obtain a SWC driver's licenseHigh school diploma or GED; or equivalent combination of education and experienceMinimum two years of related experience in inventory control, merchandise planning, retail stockroom management, or supply chain; or equivalent combination of education and experienceMinimum one year experience in a leadership role, managing a team, scheduling, training strongly preferredWorking knowledge of an ERP or inventory management system; SAP S/4HANA experience strongly preferredStrong Microsoft Excel skills, including pivot tables, look-ups, and filtering large data setsExcellent math skills to compute rate, ratio, and percent and to create and interpret graphsDemonstrated analytical and problem-solving ability, with attention to detail and accuracy in high-volume transactional workExcellent written and verbal communication skills and the ability to speak effectively before groupsAble to document processes clearly and train others to follow themAble to build working relationships across departments and coordinate work with teams outside of direct reporting linesFull-time availability, minimum five days per weekAble to regularly use hands and fingersAble to handle multiple tasks and work in a fast-paced environmentAble to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needsAbility to self-motivate as well as motivate ambassadorsBasic knowledge of financial terms for a revenue departmentAble to work indoors and outdoors in all weather conditionsAble to work independently and troubleshoot issuesTheme park, resort, or high-volume seasonal retail experience preferred The perks of the position:Paid Time OffComplimentary Park Tickets and PassesPark Discounts on Food and MerchandiseMedical, Dental, and Vision Insurance401K Retirement planVoluntary InsuranceLife InsuranceDisability BenefitsTuition ReimbursementDependent and Health Care Flexible Spending AccountsEmployee Assistance ProgramLegal Assistance PlanEEO Employer:SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.