Supervisor, Medical Practice

Job Description

Provides leadership and direction in accordance with organizational goals and objectives.
Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites.
Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.
Acts as a liaison between administration, physicians, and staff.
Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.
Captures the daily operations of the medical practice site.
Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.
Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.
Ledges quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations.
Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.
Solves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.

Knowledge, Skills, And Abilities

• Able to communicate effectively in English, both verbally and in writing
• Knowledge of Medicare, Medicaid, and third-party payors
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques
• Mature judgment in dealing with patients, physicians, and insurance representatives
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to manage diverse personalities
• Ability to adapt in an ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Exceptional customer service skills
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Basic medical terminology

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]
• Field Of Study in Business, Finance, or Supply Chain

Work Experience

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

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Pay Range

$19.22 - $35.75