Supervisor, Medical Collections (H)

Supervisor, Medical Collections

The Supervisor, Medical Collections oversees staff responsible for third-party medical collections to ensure that outstanding accounts are resolved efficiently and accurately. Further, the Supervisor Medical Collections acts as department expert on collection rules and regulations, and mentors collection staff.

• Supervises and trains collection staff and prepares performance reports.
• Safeguards timely payment of invoices and expenses and maintains accurate records and control reports.
• Advises upper management of any insurance denial trends to identify problems with particular payors.
• Sends follow-up inquiries on past due accounts, maintains cash receipts, and refers accounts to collection agencies.
• Processes third-party insurance claims, requests and submits claim forms, and processes insurance requests for refunds.
• Makes corrections to accounts, updates patient demographic information, and reviews medical codes for correctness.
• Reviews, sorts, and distributes incoming third-party payor correspondence.
• Takes appropriate measures to resolve past due accounts and resolve complex collection issues.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Qualifications

• High School diploma or equivalent
• Minimum 3 years of relevant experience
• Commitment to the University’s core values
• Ability to maintain effective interpersonal relationships
• Ability to direct, manage, implement, and evaluate department operations
• Ability to establish department goals and objectives that support the strategic plan
• Ability to effectively plan, delegate and/or supervise the work of others
• Ability to lead, motivate, develop and train others
• Proficiency in computer software (i.e., Microsoft Office)

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.