Supervisor, Media Operations

About the role

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record. Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence. If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it. Join us at razorfish.com.

Support the Publicis Power of One Media Operations Director and channel investment teams with investment operations, billing, budget management, process improvements, systems management, and reporting. This role serves as the right hand to the investment teams, overseeing Prisma inputs and hygiene and running monthly billing end to end on a large, high-profile, multi-channel account. The ideal candidate is a Prisma expert with an analytic mindset, very proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. They should be proactive, resourceful, a creative problem solver, detail-obsessed, calm under deadline pressure, and able to adapt to a fast-paced and constantly changing environment where new processes are being built.

Responsibilities

• Investment Operations Support: Serve as investment operations support and right hand for the channel investment teams
• Own Prisma inputs and hygiene, partnering with investment teams to support questions on campaign setup, IOs, and actualization
• Ensure compliance of campaign taxonomy and accuracy in Prisma, and provide system support as needed
• Track and monitor data to ensure purchased activity does not exceed approved budget
• Work closely with investment teams to troubleshoot issues or discrepancies in the buy system
• Ensure timely communication and follow-ups to meet actualization and reconciliation deadlines
• Pull and compile data on a monthly as well as on an as-needed basis
• Billing & Budget Management: Oversee and manage monthly paid media billing and financial reporting in partnership with Media Ops Supervisor, including but not limited to:
• Lead the monthly billing kickoff and prepare the media billing tracker
• Track media authorizations, PO#s and client approved budgets
• Prepare billing and budget documents
• Answer internal & client questions related to media billing and budgets
• Track client payments and manage A/R
• Ensure