Supervisor-Marketing & Sales Support Operations

About the role

This position will be responsible for the day-to-day operations of the Control Room and its employees, monitoring the allocation of tour waves, and providing support to sales and marketing teams through the distribution of daily reports. This position is also responsible for the training of all Control Room employees and ensuring they have the skills necessary to communicate with and manage the tour waves for our Marketing and Sales Teams.

Responsibilities

• Supervises and oversees all of the Control Room Clerks’ daily activities and responsibilities.
• Implements and supervises data verification processes including managing allocations, tour data validation, budget comparisons, data analysis and determining allocation availability.
• Evaluates and coaches Control Room Clerks for continuous improvement and delivers annual performance reviews.
• Trains new hires.
• Makes decisions on which campaigns will be allowed to fill remaining available waves.
• Monitors and allocates the tour allotments for all Region 2 sales centers by team and by wave time based upon budget expectations and sales consultant headcount availability.
• Communicates regularly with Sales and Marketing Directors and their teams.
• Assists the sales and marketing departments with ensuring that all questions are answered in a professional, informative, diplomatic and appropriate manner.
• Manages tour waves through experience with OPC, In House, and other departments’ tour qualifications and trends.
• Creates the allocation of In-House tour waves timely so that the In-House Marketing department can book tours within 3-7 days out.
• Reviews, analyzes and addresses various daily Error Reports.
• Supports management teams by distributing daily reports and information regarding tours, waves, allotments, etc.
• Communicates with management to resolve issues in a timely manner.
• Problem solves.
• Maintains professionalism with marketing and sales management, coworkers and guests.
• Works with the Management to ensure that company policies and procedures are adhered to.
• Distributes Sick/Late reports; tracks and updates attendance schedules into TSW; enters approved attendance exceptions when necessary.
• Communicates and partners with Call Center, Owner Based Marketing and In-House Teleservices teams regarding tour allotments and resolving issues.
• Works with and assists the accounting department with all issues concerned with time keeping and tour issues.
• Works with the marketing departments assisting with Payroll and PTO processing.

Requirements

• A high school diploma or GED.
• Minimum of three years’ Timeshare sales experience.
• Advanced knowledge of Microsoft Excel (pivot tables, advanced formulas, etc.).

Qualifications

• Process oriented with attention to detail and the function of detail.
• Able to take initiative with an ever-changing environment.
• Self-directed and independent with projects but works as a team player.
• Excellent customer service and interpersonal skills.
• Strong oral and written communication skills.
• Strong work ethic and high energy level.
• Strong organizational and planning skills.

Skills

• Timeshare sales experience.
• Microsoft Excel proficiency (pivot tables, advanced formulas, etc.).

Benefits

N/A

Pay

N/A

Schedule

N/A