Supervisor Manufacturing Quality

About the role

This role oversees Team Coordinators and a large group of Quality Technicians in a highly technical, mission-critical, 24/7 manufacturing environment. This position ensures consistent quality performance across all shifts, manages personnel scheduling and training, coordinates Factory Witness Tests for customers, and drives defect reduction through data-driven analysis and continuous improvement.

Work Schedule

This position is for LUNA Shift 6pm - 6am (nights). This individual is expected to work the hours necessary to fulfill the responsibilities of the role, which may include evenings, weekends, holidays, on-call coverage, and work outside normal business hours as required to support operational, customer, and business needs.

Essential duties & responsibilities

• Leadership & workforce management: Lead in identification and demonstration of safe work performance; supervise Team Coordinators and Quality Technicians across 24-hour operations; develop and maintain shift schedules to ensure full facility coverage; manage staffing adjustments, PTO, overtime planning, and emergency coverage; schedule and track employee training, certifications, and competency development; ensure personnel are trained on test standards, inspection methods, and quality software tools.
• Quality systems & compliance: Ensure compliance with ISO 9001 and internal quality management systems; oversee documentation of inspections, test results, nonconformances, and corrective actions; maintain audit readiness and support internal and external audits.
• Factory Witness Testing & customer support: Schedule and coordinate Factory Witness Tests (FWT) with customers; prepare test environments, documentation, and personnel for customer visits; train and support employees on FWT standards, protocols, and required software systems; serve as the quality liaison during customer audits and test activities.
• Technical oversight & problem solving: Lead real-time containment, investigation, and resolution of quality issues; collaborate with Engineering and Production on process changes and new product introductions; ensure calibration and functionality of inspection and testing equipment.
• Defect tracking, analysis & reporting: Track and analyze defects, scrap, rework, and process deviations; prepare and present defect trends and improvement opportunities to manufacturing & facility leadership; identify systemic issues and drive corrective and preventive actions using structured problem-solving tools.
• Continuous improvement: Lead or participate in Lean, Six Sigma, and root cause analysis activities; support cross-functional kaizen events and quality improvement initiatives; reinforce process discipline, standard work, and quality expectations.
• Communication & coordination: Serve as the primary quality contact for shift operations; ensure effective shift handoffs and communication of quality priorities; provide clear, data-driven updates to leadership and cross-functional teams.

Qualifications

• Previous manufacturing & quality experience; supervisory experience strongly preferred
• Strong knowledge of quality systems and technical specifications
• Excellent leadership, communication, and decision-making skills

Competencies

• Technical aptitude and ability to interpret complex drawings and test data
• Strong analytical and data presentation skills
• Effective leadership in fast-paced, high-pressure environments
• Commitment to safety, quality, and continuous improvement

Performance indicators

• Shift coverage reliability and training completion rates
• Accuracy and timeliness of Factory Witness Test scheduling and execution
• Reduction in defects, scrap, and rework
• Quality metric reporting clarity and effectiveness
• Team engagement, capability growth, and audit performance