Supervisor, Managed Long Term Services and Supports (Clinical)

Salary Range

Salary Range: $102,183.00 (Min.) - $132,838.00 (Mid.) - $163,492.00 (Max.)

About the role

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Job Summary

The Supervisor, Managed Long Term Services and Supports (MLTSS) supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports. This position provides a high-performing, collaborative work environment aligned with departmental goals. The Clinical Supervisor assists in triaging and resolving operational issues within the scope of work and escalates matters to the senior management when appropriate. The Supervisor supports to the department’s program development and continuous process improvement efforts, participates in cross-functional workgroups and committees, and contributes to the creation and maintenance of policies, procedures, job aids, and training materials to support staff education and competency.

Duties

• Directly responsible for the development, organization, direction and oversight of assigned clinical staff.
• Supervision of staff includes, but not limited to monitoring of day-to-day activities of staff, creates schedules, manages PTO requests, provides guidance and feedback to staff on performance, mentoring, training, and cross-training of staff, addresses questions or issues raised by staff, encourages staff to provide recommendations for relevant process and systems enhancements, among others.
• Responsible for the daily workflow and supervising the work of assigned staff, the overall efficiency and productivity of assigned team. This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.
• Maintains strict member confidentiality and complies with all HIPAA requirements.

Qualifications

• Required: Associate's Degree in Nursing or at least 5 years of clinical nursing experience in direct patient care, such as ambulatory care, home care, palliative care, hospice care OR experience in Utilization Review or Care Management will be considered in lieu of direct patient care. At least 2 years in leading a process, program and/or staff or supervisory experience. Experience With State Medi-Cal Regulations And Requirements.
• PREFERRED: Bachelor's Degree in Nursing.
• Knowledge of state, federal and regulatory requirements in Utilization Management and Care Management. Strong clinical and leadership skills with a knowledge of care needs for elderly, disabled, and/or frail populations and has applied knowledge of End-of-Life care. Excellent verbal and written communication skills Excellent problem solving, planning and organizational skills. Strong time-management and priority-setting skills. Must be detailed-oriented, energetic, and an enthusiastic team player. Provision of excellent customer service required due to frequent communication with providers, members and interdisciplinary team. Must be computer literate and proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).

Skills

• In-depth knowledge of MLTSS administered services such as Community Based Adult Services (CBAS), Skilled Nursing Facility (SNF) services, Intermediate Care Facility for Developmentally Disabled (ICF/DD) services, CalAIM Community Supports, Palliative and Hospice Care.
• Strong clinical and leadership skills with a knowledge of care needs for elderly, disabled, and/or frail populations and has applied knowledge of End-of-Life care. Excellent verbal and written communication skills Excellent problem solving, planning and organizational skills. Strong time-management and priority-setting skills. Must be detailed-oriented, energetic, and an enthusiastic team player. Provision of excellent customer service required due to frequent communication with providers, members and interdisciplinary team. Must be computer literate and proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).

Benefits

L.A. Care Offers a Wide Range Of Benefits Including Paid Time Off (PTO), Tuition Reimbursement, Retirement Plans, Medical, Dental and Vision, Wellness Program, Volunteer Time Off (VTO)