Supervisor, Lifesaving and Care - Dogtown

Location: Kanab, Utah (relocation assistance available)

About the Role

The Lifesaving & Care Supervisor provides oversight of the health, care, and wellbeing of Sanctuary dogs. This role also offers leadership and mentorship for Lifesaving & Care Specialists and volunteers in their assigned areas, working under the guidance of the Dogtown Manager.

We value attitude over aptitude and treat Kindness as a discipline, alongside our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, how we generate and respond to change, how we plan and make decisions, and how we do what we do.

Responsibilities

• Lead teams, programs, and/or facilities to promote lifesaving and care objectives throughout the department.
• Oversee, coordinate, and conduct day-to-day lifesaving program activities, including animal flow, intakes, care, outcomes, and other activities.
• Contribute to strategies for operational efficiency, superior customer service, and increased lifesaving.
• Serve as a care provider alongside team members and liaison between Dogtown and other departments, ensuring all care, health, and behavior monitoring objectives are met.
• Provide support, training, and performance feedback; participate in performance conversations; support hiring and onboarding.
• Ensure teams meet expectations for Best Friends’ program requirements and procedures; support teams to achieve their fullest potential.
• Maintain a safe workplace by valuing and modeling safe work practices, adhering to organizational safety rules, and communicating unsafe conditions.
• Lead with compassion and kindness, build trust through authenticity, encourage self-care and work-life balance, and foster strong team relationships through open communication.
• Other duties as assigned.

Requirements

• Minimum of 1 year of experience working with dogs in an animal sheltering, animal behavior, or veterinary setting.
• Ability to work with, leash, kennel, walk, and handle all dogs, including those with health and/or behavior conditions; basic ability to identify and discuss medical and behavioral characteristics of dogs.
• Experience in leading teams or managing people preferred but not required.
• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity with an open adoption process.
• Bilingual or multi-lingual skills preferred but not required; strong communication skills and presentation experience.
• Resourceful, proactive attitude with problem-solving skills; flexibility to persist until goals are achieved.
• Strong interpersonal skills, ability to work as a team player, and professionalism in handling sensitive and confidential situations.
• Ability to work in a fast-paced environment with well-developed organizational skills to manage multiple competing tasks.
• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software or a desire to learn.

Physical Requirements

• Routinely lift 40 pounds and perform daily strenuous activity, including lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
• Work at a computer or drive a car for extended periods with repetitive typing, sitting, arm, and hand motion.
• Work indoors and outdoors in various weather conditions, including extreme heat and cold.
• Exposure to dogs, cats, and other animals of all sizes, temperaments, and medical statuses.
• Valid driver’s license; ability to qualify for Best Friends insurance and travel, including overnight stays, when needed.
• Daily hours and days of the week may vary; includes weekends, nights, and holiday work.

Pay

Hiring range: $58,000 - $70,000 annually, depending on experience, plus benefits.