Supervisor - Licensing & Compliance

About the role

The Automotive Services Manager oversees the activities, workload, and attendance of assigned employees to ensure delivery of departmental results. They evaluate opportunities in existing processes and proactively identify new processes to assure quality delivery and departmental efficiency. They also respond to escalated internal and external customer issues, support the growth and development of assigned employees, and conduct performance reviews.

Responsibilities

• Evaluate opportunities in existing processes and proactively identify new processes to assure quality delivery and departmental efficiency
• Respond to escalated internal and external customer issues, determine root cause, explore and implement mistake-proofing measures
• Support the growth and development of assigned employees, and conduct performance reviews
• Support customer or prospect meetings, as serve as direct client liaison as needed
• Proactively interact with business partners to develop and enhance systems
• Develop custom departmental reports and presentations
• Develop and monitor key departmental metrics to ensure standards are achieved
• Participate in recruiting and hiring of new staff members
• Perform all other duties and special projects as assigned

Requirements

• Bachelor’s Degree or related leadership experience
• Minimum 5 years of business experience
• Minimum 3 years of leadership experience

Qualifications

• Experience in automotive services or similar industries
• Strong organizational and supervisory skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite

Skills

• Leadership and supervisory skills
• Process improvement and optimization
• Customer service and relationship building
• Team management and development
• Problem-solving and root cause analysis
• Report and presentation development
• Performance management and feedback

Benefits

At Holman, we offer a comprehensive benefits package including:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

The annual compensation range for this role is $87,550.00 - $124,755.00 USD annually for full-time employees.

Schedule

This role is currently offered on a hybrid schedule.