Supervisor Lab Support Services — Harbour View Medical Center

About the role

Bon Secours is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people through exceptional patient care. The Laboratory Support Services Supervisor plays a crucial role in overseeing the laboratory operations and ensuring accurate and timely reporting of test results.

Responsibilities

• Hires and assists with onboarding top talent to foster a diverse, professional, and development-oriented workplace.
• Evaluates the competency of all testing personnel and ensures they maintain their competency to perform tests and report results promptly, accurately, and proficiently.
• Ensures patient test results are not released until all necessary corrective actions have been taken and the test system is functioning correctly.
• Participates in committees, task forces, and improvement teams to drive operational excellence and innovation.
• Validates all changes within the laboratory before implementation to ensure compliance and efficiency.

Requirements

• Associate's degree in Medical Technology or a related science field (required).
• Phlebotomy certification (preferred but not required).
• 5 years of experience in a clinical laboratory setting (required).
• 3 years of phlebotomy experience (required).
• Previous experience in a leadership position in a customer service environment (preferred but not required).
• Experience with EKG (preferred but not required).

Qualifications

• Demonstrates leadership competencies and skills, including excellent communication, customer service, continuous quality improvement, relationship development, and decision-making.
• Possesses extensive knowledge of clinical practice and a thorough understanding of the organization and work environment.

Skills & Abilities

• Excellent communication and customer service skills.
• Continuous quality improvement mindset.
• Strong relationship development and decision-making abilities.

Benefits

As a Bon Secours associate, you'll enjoy competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions (when eligible). We offer comprehensive benefits including medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts. Paid time off, parental leave, short- and long-term disability, and backup care for children and elders are also available. Additionally, we provide tuition assistance, professional development, and continuing education opportunities.