Supervisor, Kitchen - Non Exempt - Hard Rock Cafe

About the role

A Kitchen Supervisor is responsible for leading and maintaining smooth operation of all kitchen shifts. They partner with the cafe management team to train, coach, and evaluate back-of-house operations, ensuring the cafe adheres to company policies, specifications, and procedures.

Responsibilities

• Perform opening and closing duties for the kitchen.
• Oversee shift-by-shift labor to achieve a cost-effective balance for smooth cafe operation.
• Monitor food cost using established methods to meet goals.
• Evaluate the condition of equipment and conduct routine maintenance inspections.
• Ensure assigned cleaning duties are completed by all staff prior to checking out after each shift.
• Inspect and taste food to ensure freshness, flavor, recipe adherence, and temperature (including line checks every shift).
• Train new staff members and coach all staff to adhere to Hard Rock food quality and service standards.
• Train and validate new staff members according to company training standards.
• Perform shift expo duties (inside and outside) to ensure food is prepared according to spec and served in a timely manner.
• Prepare recipes to ensure product quality.
• Maintain a safe environment for staff and guests, adhering to Hard Rock safety measures and checklists.
• Ensure employees follow safety, sanitation, and security procedures.
• Provide Kitchen employees with verbal recognition, direction, and support.
• Communicate with the Kitchen team to keep everyone informed of local, regional, and corporate procedures.
• Listen to comments, criticisms, and feedback from employees to address issues or suggestions with management.
• Communicate with managers to evaluate work procedures, review standards, and identify methods for increasing efficiency or effectiveness.
• Respond proactively to any needs that have arisen.
• Communicate regularly with the Kitchen Manager regarding issues and suggestions related to product, people, and performance.
• Fulfill all daily and weekly tasks according to assigned areas of responsibility.

Requirements

• Performing duties that require bending and reaching.
• Lifting and transporting up to 100-pound containers, dish racks, and trash cans.
• Standing or moving for up to 8+ hours.
• Maintaining a well-groomed appearance and following all uniform guidelines.
• Practicing all safety and sanitation standards.
• Recycling products where possible.
• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention to detail, and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests and coworkers.

Benefits

We offer a comprehensive benefits package that supports team members' health, well-being, and work-life balance. Benefits may vary with employment status. For a full list of benefits, visit our career site: https://www.gotoworkhappy.com/benefits.