Supervisor, Inventory Control and Quality Assurance

About the Role

The Inventory Supervisor is responsible for maintaining perpetual record integrity in distribution to ensure inventory accuracy through the administration of the cycle count program and addressing miscellaneous issues and receipts. This role oversees inventory associates and other staff, ensuring compliance with company objectives in performance, safety, and quality.

Responsibilities

• Lead and oversee a team of hourly associates and team leads responsible for Inventory Control activities, supporting problem-solving efforts across site operations.
• Coordinate workforce planning and daily staffing assignments to support operational priorities.
• Monitor key performance indicators, evaluate data, and identify process trends contributing to defects or performance gaps.
• Review daily cycle count results and reconcile variances between physical inventory and system records.
• Investigate discrepancies from directed cycle counts and ensure timely resolution of inventory differences.
• Audit daily inventory exception and error reports, implementing corrections and follow-up actions.
• Analyze and communicate monthly inventory variance data from WMS reporting, including cycle count performance metrics.
• Evaluate stock adjustment transactions to ensure alignment with product structures and inventory control standards.
• Review miscellaneous inventory receipts and issues, taking corrective actions to maintain accuracy.
• Support additional inventory control tasks, including transit reporting and shipping adjustments.
• Assist with associate engagement, employee relations, onboarding, and training initiatives.
• Conduct routine warehouse audits to verify compliance with safety, security, and quality standards.
• Prepare and communicate professional correspondence, corrective action documentation, operational reports, and employee evaluations.
• Facilitate daily startup meetings to communicate priorities, encourage team participation, and support employee development.
• Foster a positive team environment through effective communication, coaching, and motivation while ensuring adherence to company policies.
• Partner with leadership to identify labor and equipment requirements, develop team leads, and ensure associates meet performance expectations.

Other Duties

• Perform other duties as required.
• Assist management as needed.
• Work flexible schedules, including nights and weekends, as required.
• Participate in cross-training activities to improve knowledge in multiple areas/departments and assist as a backup associate when needed.

Supervisory Responsibilities

• Responsible for inventory leads, associates, and CSR within the department.
• Ensure training and development for associates in product placement and equipment usage.

Qualifications

• Education and/or Experience: High school diploma or GED required; Bachelor’s degree preferred. 3 years of experience in a logistics/distribution/relevant environment.
• Certificates, Licenses, Registrations: Satisfactory completion of a forklift training program.

Skills

• Computer Skills: Basic computer skills, RF Scanners, WMS functions.
• Language Skills: English (reading, writing, verbal).
• Mathematical Skills: Basic to intermediate level for inventory verification and related tasks.
• Other Skills: Strong attention to detail, ability to work with minimal supervision, adaptability to change, and ability to work in unregulated warehouse temperatures.

Preferred Qualifications

• 1-3 years’ experience in an inventory department.
• 1-3 years in a progressive leadership role.
• Current or prior MHE certification.
• Bilingual English/Spanish.

Physical Demands

• Use hands to handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch.
• Use computer and telephone equipment.
• Lift up to 40 lbs following proper lifting procedures.
• Stand for up to 8 hours per day.

Work Environment

• Rarely exposed to fumes, airborne particles, or caustic chemicals.
• Noise level is usually low to moderate.

Pay

For this position, the expected base pay range is $66,528.00 – $83,160.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.