Supervisor Install

Position Summary

This position involves the management of installations utilizing installers, installation support staff, and installation subcontractors. It includes the execution and implementation of divisional or corporate operation strategies to ensure target levels of production, managing the process(s), reporting, and resolution of escalated issues to ensure customer satisfaction in accordance with company performance standards. Extensive travel, including both vehicle and air transportation, is a requirement of this position.

Essential Duties And Responsibilities

• Assist with sales jobs walks and design support as needed
• Understand the sales process from beginning to end including sales central and contract entry
• Manage installer staffing with necessary certifications and training to install those products sold by the company
• Insure the highest levels of customer satisfaction based on the performance of installation department
• Direct the commercial and installation workforce to meet customer demands, customer schedules and company standards on backlog turns
• Maintain high installation quality of service quality by managing the installations to company and manufacturer installation standards
• Acknowledge, implement, and enforce all Everon policies and procedures
• Maintain an on-going library of all Everon policies, procedures, and technical manuals
• Submit accurate and timely documentation to your immediate supervisor (Billing Reports, Data Entry Information, Time Cards, etc.)
• Attend classroom and field training as required
• Comply with Everon vehicle policy
• Maintain a good driving record
• Submit accurate and timely documentation (Billing Reports, Data Entry Information, Time Cards, etc.)
• Maintain the appropriate truck stock supplies/tools/equipment for technicians
• Maintain the appropriate basic hand tools for self and installers necessary to perform required duties
• Assist with troubleshooting and repair of advanced installations using test equipment and PC's
• Direct daily work assignment of others on projects assigned
• Ensure compliance with all local codes and manufacturer specifications
• Serve as a supervisor for commercial installers and subcontractors
• Prepare and deliver performance reviews
• Insure installations are completed within the proper amount of time and within budget
• Schedule and coordinate material and labor for installations
• Aid in the design stage of difficult installations
• Supervise multiple installation projects simultaneously
• Make recommendations on hiring and terminating employees
• Must have working knowledge of local and national codes including NFPA and NEC
• Must have working knowledge of Commercial alarm systems including basic knowledge of Commercial Fire Systems, CCTV, intercom, and Card Access Systems
• Must be able to perform commercial system design

Knowledge Qualifications

• External Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet, Mastermind, Sales Central, Lawson
• Knowledge of Company policies, procedures, guidelines, and practices

Skills

• Leadership skills to direct labor resources including Level I, II, and III installers and subcontractors
• Organizational skills to take a project from the design stage and see it through to completion
• Excellent time management, planning, and forward-thinking skills
• Self-motivated and a professional attitude
• Excellent communication, listening, and presentation skills
• Excellent teambuilding, customer service, and interpersonal skills
• Good decision making skills, very organized and detail oriented

Abilities

• Ability to use discretion and problem analysis
• Ability to work effectively with others
• Ability and willingness to make key contributions to the growth of the business
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must have organizational ability to manage multiple projects

Physical Demands

• Frequently sit and twist
• Frequent use of hands to handle, push, pull or feel
• Frequent reaching with hands and arms
• Frequent talking and hearing
• Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
• Exposure to high, precarious places and outside weather conditions
• Exposure to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold, extreme heat, and risk of electrical shock
• Moderate to loud noise level in the work environment

Minimum Qualifications

• High School Diploma or General Education Degree (GED)
• One to three years experience in the Security industry
• Two to three years supervisory or managerial experience
• Associates degree from a college or university preferred
• Appropriate local/state licensing as required
• NICET Level II or equivalent certification preferred
• Valid Driver’s License required