Supervisor, Inspections

About the role

This position manages the overall operation and administration of all vehicle inspection (ECR) functions (Dealer, Commercial, & Specialty).

Responsibilities

• Schedule appropriate staffing to match the flow of incoming vehicles and facilitate training activities.
• Manage and direct the documentation of vehicle condition writing, condition report, and/or computer data entry.
• Plan and coordinate all skill-based training of inspectors and check-in workforce, including the Inspector Certification Program (ICP) in coordination with the national trainer.
• Ensure employees are allowed to advance their ICP levels as per the ICP Guidelines.
• Engage all departments and the management team within the operating location and ML field management to effectively ensure compliance with SLA requirements and completion of high-quality condition reports as efficiently as possible.
• Work with vehicle entry check-in, inspection employees, and photographers to provide quality service and product to customers in an effort to meet Manheim key performance targets.
• Provide quality service and interact with dealers to resolve customer complaints or any other problems that may arise.
• Requisition equipment, materials, and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Work in cooperation with safety leadership to support all safety activities aligned with Safety Excellence.
• Ensure employee compliance with auction and government work rules.
• Motivate while coaching and counseling employees.
• Counsel and discipline employees, as necessary.
• Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees with input and assistance from the Operational Excellence support managers.
• Complete physical audits as prescribed by the Manheim Inspections QA Program.
• Review arbitration results to identify training and/or counseling needs.
• Review vehicle condition reports and vehicles with customer/client representatives to provide for specific needs.
• Forward client-specific requests that vary from Insight ECR standards to Manheim Operational Excellence for review.
• Perform Quality Audits to Manheim QA program standards.
• Adhere to Manheim and NAAA standards and policies.
• Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively lead the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.

Qualifications

• A High School Diploma/GED and 5 years' experience in a related field (automotive shop preferred).
• The right candidate could also have a different combination, such as a Bachelor's Degree in a related discipline and 3 years' experience in a related field; a Master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• 1+ year of experience in a management, supervisory, or lead role.
• Experience in the automobile industry or the Auction business.
• Strong communication and interaction skills.
• Competent supervisory and organizational skills.
• Experienced in computer and software knowledge.
• Safe drivers needed; valid driver's license required.
• Ability to drive vehicles with standard and automatic transmissions.
• Regularly required to stand, walk, reach, talk, and hear. Frequently required to stoop, kneel, crouch, bend, squat, and climb.
• Manual dexterity, repetitive motion tasks.
• Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.

Pay

Compensation includes a base salary in the range of $61,200.00 - $91,800.00.

Schedule

Position may be eligible for additional compensation that may include an incentive program.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;
• seven paid holidays throughout the calendar year;
• up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.