Supervisor, Inside Sales

About the Role

The Commercial Sales Supervisor is responsible for the day-to-day leadership, development, and performance of the Commercial Inside Sales team. Reporting to the Manager, Inside Sales, this role focuses on driving sales effectiveness, delivering exceptional customer experiences, and supporting operational excellence across the Commercial business. The Commercial Sales Supervisor provides coaching, guidance, and leadership to Inside Sales Representatives while partnering with Sales, Operations, Customer Care, Supply Chain, and Branch leadership to support business objectives. The successful candidate will foster a culture of accountability, collaboration, continuous improvement, and employee engagement.

Team Leadership & Development

• Provide daily leadership, coaching, and support to Commercial Inside Sales Representatives.
• Conduct regular one-on-one meetings, performance discussions, and employee development activities.
• Assist with onboarding and training of new team members.
• Reinforce performance expectations and support career development opportunities.
• Promote employee engagement and a positive team culture aligned with JELD-WEN values.

Sales Execution & Customer Support

• Support the team in achieving sales, service, and productivity objectives.
• Monitor team activities and workflow to ensure timely and accurate customer support.
• Act as an escalation point for customer concerns and assist with issue resolution.
• Partner with Regional Sales Managers and branch teams to support customer growth opportunities.
• Ensure consistent execution of pricing, quoting, and order management processes.

Operational Excellence

• Manage daily workload distribution and resource allocation within the department.
• Monitor service levels and key performance indicators.
• Identify opportunities to improve efficiency, quality, and customer satisfaction.
• Ensure adherence to company policies, procedures, and operational standards.
• Maintain a strong working knowledge of products, systems, and business processes.

Partnership & Collaboration

• Partner with the Manager, Inside Sales to support departmental goals and strategic initiatives.
• Collaborate with Operations, Supply Chain, Customer Care, and Sales leadership to improve business performance.
• Support change management initiatives and process improvement efforts.
• Participate in leadership meetings and contribute to departmental planning discussions.

Required Qualifications

• 3+ years of leadership, supervisory, or team lead experience.
• Strong communication, coaching, and interpersonal skills.
• Demonstrated ability to lead teams in a fast-paced, customer-focused environment.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office and business systems.

Preferred Qualifications

• Experience within building products, millwork, doors, windows, or distribution environments.
• Knowledge of ABS and JELD-WEN products and business processes.
• Experience leading inside sales, customer service, account management, or sales support teams.
• Experience working with ERP and CRM platforms.
• Proven ability to improve team performance through coaching and leadership.

Pay

Expected pay for this role is between $59,300.00 to $98,900.00 per year and is based on experience and qualifications.