Supervisor II, Warehouse Operations

Lead a shift of warehouse staff at the new Chick-fil-A Supply Distribution Center (DC) in Lubbock, TX. Collaborate with other leaders to execute safe and effective operations that meet organizational needs and support Chick-fil-A’s vision and corporate purpose. Report directly to the Operations Manager, focusing on exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achieving key performance indicators (KPIs). Drive supply chain innovation unique to the food service industry.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. It ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for inbound, outbound, inventory control, and other warehouse tasks by creating workflows and eliminating waste.
• Oversee daytime transportation operation performance, including audits and route observations, when required.
• Serve as the point of contact in the absence of senior leaders in the building.
• Lead operational improvement and change management projects for the building.
• Drive Safety, Quality, and Compliance (SQC) activities daily as the primary business partner to the SQC site leader.
• Support OPEX performance initiatives in partnership with Senior DC Leaders, COBE, and other support groups.
• Actively support and lead process adherence activities, SOPA, and compliance audits in the DC.
• Support other distribution centers by traveling to other sites to assist with operational needs, when required.
• Collaborate with leaders and team members to identify, analyze, and resolve operational bottlenecks.
• Monitor expenditure data and support budget management.
• Recruit, train, and develop a strong team.
• Mentor Supervisor I and Lead Warehouse Team Members.
• Collaborate with cross-functional teams to identify and drive areas of improvement in overall operations performance.
• Collaborate with the warehouse ops manager regarding staff performance, driving improvements, and recognizing outstanding performance.
• Act as a liaison to Restaurant Services, balancing Operator needs with operational capabilities.
• Implement, manage, and improve distribution center operations.
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs).
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration.
• Support the Chick-fil-A vision and strategy by building a culture aligned with Chick-fil-A Supply values of care, safety, and excellence.
• Embody and live out the Corporate Purpose through words and actions.
• Complete other activities as required.

Requirements

• High school diploma or equivalent.
• 5+ years of leadership experience in distribution, manufacturing, transportation, or another relevant supply chain field.
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics.
• Working knowledge of innovations in supply chain and warehouse operations.
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements.
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds.
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
• Demonstrated ability to value both relationships and results and to prioritize others.
• Strong aptitude for critical thinking, problem-solving, and driving improvements in a professional and respectful manner.
• Exceptional organization, attention to detail, and communication skills.
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect.
• Proficient in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation, interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications

• 7+ years of experience in warehouse operations, particularly in a food distribution or food manufacturing environment.
• Experience in a start-up environment.

Travel requirements: 25%. Relocation assistance is not provided.