Supervisor I

About the role

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets
• Analyze metrics and implement best practices to improve results and efficiency
• Build client relationships through proactive outreach and kate spade service standards
• Ensure exceptional in-store and after-sales experiences
• Lead proactive outreach to drive repeat business and VIP retention
• Coach team on goals and performance
• Support recruitment, onboarding, and ongoing development
• Provide feedback to store leadership on individual performance and development needs
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically
• Perform and supervise opening/closing procedures
• Accurately process POS transactions and inventory functions
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor
• Drive omni-channel and virtual selling initiatives
• Promote brand-safe social media engagement and awareness of trends
• Lead customer data capture to grow loyalty and repeat purchases

Requirements

• Strong written and verbal communication skills
• Detail-oriented, proactive, and able to multi-task and prioritize effectively
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred)
• Able to communicate effectively with customers and staff and confidently navigate the sales floor
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
• Social media literacy and understanding of platform trends
• Comfort with omni-channel/virtual selling tools and clienteling systems
• Strong English language proficiency (for EU)
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Qualifications

• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)

Skills

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly
• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance