Supervisor, Housekeeping Services

Position Summary

Supervises a team of facilities housekeeping and custodial personnel to maintain high quality cleanliness in a patient care, medical research and educational campus environment through inspections, training, and accountability.

Job Responsibilities

• Supervises and works closely with a team of housekeepers and custodians in all campus assigned areas.
• Works with the shift manager to create effective team schedules and work assignments.
• Routinely conducts rounds and inspects building interiors and exteriors to verify work is being completed in accordance with established high quality standards and regulatory requirements.
• Identifies ways to improve operational efficiencies.
• Continually assesses the effectiveness of cleaning performed and adherence to time standards.
• Effectively communicates with the customer base both verbally and in-writing.
• Opens, assigns and closes work requests within the department's computerized maintenance management system.
• Engages in professional development seminars, training, etc.
• Stays current with industry technology, tools and standards.
• Effectively trains and re-trains team members on equipment care, maintenance and proper use.

Education & Experience

• Associate's Degree or equivalent industry-related certification.
• Minimum of 5 years supervisory experience.

Knowledge, Skills and Abilities

• Demonstrated knowledge of housekeeping/carpet/floor care.
• Demonstrated knowledge of marble/terrazzo floor maintenance including crystalizing and polishing.
• Ability to work on off-shifts as required to accommodate on-going operations and/or emergencies.
• Ability to be available for 24-hour emergency call-ins.

Licenses and Certifications

• Working Conditions/Physical Demands: Position requires working in a non-office environment where there are some physical discomforts such as noise, dust, heat, fumes and other elements which are continuously present; Periodic work in animal research areas and areas where there are odors from cleaning products; Frequent use of ladders to perform work; Work is performed both indoors and outdoors; Ability to grasp, lift and/or carry or otherwise move objects weighing a minimum of 10 pounds and push/pull objects up to 25 pounds; Position requires the ability to walk, stand, climb ladders/scaffolds, bend, reach, lift and carry.

Education & Experience (continued)

• If role requires use of WCM vehicle for business use, must have valid New York State driver's license with an acceptable driving record.

Knowledge, Skills and Abilities (continued)

• Demonstrated knowledge of housekeeping/carpet/floor care.
• Demonstrated knowledge of marble/terrazzo floor maintenance including crystalizing and polishing.
• Ability to work on off-shifts as required to accommodate on-going operations and/or emergencies.
• Ability to be available for 24-hour emergency call-ins.

Education & Experience (continued)

• Associate's Degree or Certified Training credentials.

Education & Experience (continued)

• Minimum of 5 years supervisory experience.

Pay

$70,600.00 - $80,400.00 As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Schedule

Weekdays and some weekends