Supervisor, Hospitality Services

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, providing a full complement of inpatient and outpatient services.

About the role

We have an exciting opportunity to join our team as a Senior Supervisor, Hospitality Services. In this role, the successful candidate manages staff and assists with activities necessary for effective functioning of the department. Responsible for directing, facilitating, and evaluating work performance of all personnel within a defined assigned area.

Responsibilities

• Plans work schedules and assigns adequate staff to ensure excellent service for all areas of the facility while reducing unnecessary overtime.
• Ensures that all equipment is maintained and operational and monitors use of supplies.
• Conducts staff training and ensures staff compliance with annual requirements.
• Assists with interviewing and hiring new staff for the department.
• Evaluates and disciplines personnel as outlined by WUH standards.
• Abides by all WUH policies, procedures, and regulatory guidelines.
• Supports co-workers in accomplishment of daily activities and tasks necessary for meeting facility needs.
• Conducts and participates in staff meetings and communicates policy and procedures with employees to promote consistency in the department.
• Conducts daily rounds and evaluates facility and staff performance.
• Assists with the coordination of Hospitality work projects with other departments.
• Communicates effectively with department and employees and responds to issues that may cause problems, referring these issues through proper chain of command utilizing the escalation policy.
• Documents legibly, completes required reports, and utilizes appropriate communication in all interactions, demonstrating proper phone and email etiquette.
• Evaluates employee performance through established standards and competencies, communicating issues or recommendations for improvement to the Director and/or Manager.
• Utilizes operating systems established for Hospitality Services department and WUH, including understanding and utilizing the bed tracking program for efficient patient flow.
• Follows all safety practices and provides a safe environment for staff, visitors, and patients.
• Adheres to regulatory requirements as per Joint Commission, HIPAA, and State Department of Health Regulatory Standards, inclusive of waste management procedures.
• Utilizes communication systems (e.g., beeper, phone) to effectively communicate and ensure all service requirements are met in a timely manner.
• Monitors and supports team cleaning practices to improve patient room cleaning and service while monitoring patient flow throughout the institution.
• Responds to Environment Of Care (EOC) issues as directed by Manager or Director of Hospitality Services.
• Evaluates and measures cleaning standards to meet hospitality services performance through daily quality checks.
• Shares and utilizes data from customer satisfaction (e.g., Press Ganey reports) to educate staff toward higher service standards.
• Promotes Winthrop Hospitality and service culture programs, such as RELATE and Words that Work.
• Performs other duties as assigned.

Requirements

• High School diploma or GED.
• 1–2 years of Hospitality or related experience.
• Ability to read, write, and speak English.
• Good communication (both oral and written), interpersonal, and customer service skills.
• Basic computer skills.

Preferred Qualifications

• Some college education.
• 3–5 years of Hospitality experience in a healthcare environment.
• Ability to effectively communicate with all levels of the organization.

Benefits

NYU Langone Hospital—Long Island provides a comprehensive benefits and wellness package designed to support employees and their loved ones. Offerings include:

• A robust support system for career development, family planning, and retirement savings.
• Financial security benefits and a generous time-off program.
• Employee resource groups for peer support.
• Access to a holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care well-being.

Pay

The salary range for this role is $66,300.00 – $72,000.00 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. This range does not include bonuses, incentive pay, differential pay, or other forms of compensation or benefits.