Supervisor, Health Information Operations

About the role

The Supervisor, Health Information Operations oversees the daily activities and operations of the Health Information (HI) Analysts for chart processing/scanning and deficiency tracking/suspension. Works cooperatively with the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning in the implementation of the network's strategies. Responsible for ensuring compliance with Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), New Jersey Department of Health (NJDOH) regulatory requirements and HMH policies and procedures. Serves as a resource for team members and acts as the liaison for any HI vendors.

Responsibilities

• Supervises the daily HI operations which includes but not limited to chart pick up, discharge desk, assembly, chart preparation, scanning, quality control document correction, archiving/retention of medical records, chart completion, deficiency tracking and physician suspension
• Assists patients with MyChart issues, providing verification codes, password assistance, and proxy access
• Responsible for ensuring adequate training and education is received by the HI team members
• Prepares and conducts performance evaluations for team members with oversight by the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning
• Informs the Mgr, Deficiency Tracking/Susp and Mgr, Chart Processing/Scanning on team member performance and assists with identifying training opportunities
• Provides feedback and recommendations for team member progressive disciplinary actions and recognition
• Monitors the daily workload ensuring work queues in Epic are maintained and completed within turnaround time
• Coordinates with other departments in resolving issues such as missing charts or portions of charts (loose documentation)
• Supervises scheduling of team members, monitoring productivity and quality of the HI Analysts
• Recommends changes to the HI Operations Policies and Procedures as work flows and duties change
• Other duties and/or projects as assigned
• Adheres to HMH Organizational competencies and standards of behavior

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
• Minimum of 3 years supervisory position in the Health Information Department
• Proficient in computer skills
• Excellent written and verbal communication skills
• Proficient computer skills such as Microsoft Office and Google Suite platforms

Preferred Qualifications

• Associates Degree in Health Information Management (HIM) or health related field
• Registered Health Technician (RHIT) or Registered Health Administrator (RHIA) credentialed applicants are strongly preferred

Pay

Minimum rate of $73,153.60 Annually