Supervisor gateway Operations LAX

Description

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities.

Key Responsibilities

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manages Key Performance Indicators and cost levels
• Aids in annual budget preparation
• Provides technical product assistance to staff
• Advise staff of changes to company policies and goals
• Sets objectives and delivers results with a short-term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Maintains steady workflow and productivity, meeting service/productivity standards, and resolves operational problems and handles disturbances
• Assigns and checks work
• Uses heavy use of MS Office products in day to day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Qualifications

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and 2 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retail Savings – 401K with company match
• myShares - Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

Pre-employment Requirements

• DHL Participates in DPS (Denied Party Screening)
• Drug testing
• Background check
• Physical exam
• LAWA badging process