Supervisor, Gateway Operations DL

About the role

DHL Express is recognized as the #1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, emphasizing a culture of personal commitment to the business, each other, and global communities. The company offers competitive compensation and a range of programs that support employees’ personal lives. An immediate opportunity exists for a Gateway Operations Supervisor, responsible for overseeing the movement of parcels by air and ground, including international import and export operations.

Responsibilities

• Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company
• Supervises day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervises warehouse sort operations processing international import and export shipments
• Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary
• Works closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Charged with developing and managing relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensures quality system is implemented and maintained within area of responsibility
• Manages Key Performance Indicators and cost levels
• Assists in annual budget preparation
• Provides technical product assistance to staff
• Advises staff of changes to company policies and goals
• Supervises a unionized workforce of 8‑12 staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures and performance management processes
• Sets objectives and delivers results with a short‑term, operational focus
• Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems
• Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Assigns and checks work
• Heavy use of MS Office products in day‑to‑day activities (in particular Excel and Outlook)
• Provides guidance and training
• Challenged with motivating self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provides input to hiring, firing, layoff, promotion, reward, and other decisions

Skills

• Complete understanding and wide application of principles, theories, and concepts in function or