Supervisor- Fulfillment Technicians (TN)

Location: PANTHERx Rare Fulfillment Center; Onsite. Classification: Exempt; Status: Full-Time.

About the role

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients. We Are Seeking Team Members Who Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever-challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases. At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases. Join the PANTHERx team, and define your own RxARE future in healthcare!

Responsibilities

• Lead the daily operations of the fulfillment technician team, ensuring timely, accurate, and compliant prescription processing and medication distribution.
• Manage workflow, staffing, scheduling, and workload prioritization to achieve service, quality, and productivity goals.
• Supervise, coach, develop, and evaluate pharmacy technicians, including hiring, onboarding, training (in coordinator with the fulfillment trainer), and performance management.
• Monitor operational and quality metrics, identify performance trends, and implement solutions to improve efficiency, accuracy, and patient service.
• Ensure compliance with applicable pharmacy regulations, accreditation standards, company policies, and quality assurance requirements.
• Serve as a key partner to pharmacists, inventory, patient services, and leadership teams to support seamless fulfillment operations and positive patient outcomes.
• Lead process improvement initiatives, support operational projects, and drive continuous improvement across fulfillment operations.
• Investigate operational issues, quality events, and escalations, implementing corrective actions as appropriate.
• Ensure required licensure, certifications, training, and competency requirements are maintained for all team members.
• Perform other duties and special projects as assigned.

Required Qualifications

• Minimum of three (3) years of pharmacy technician experience.
• Minimum of one (1) year experience holding leadership responsibility within a team.
• Prior experience with common MS Office applications (Word, Excel, Teams) and common pharmacy software such as CPR+, CareTend or similar systems.
• Registration as a pharmacy technician with the Board of Pharmacy in the state of the position, unless holding a current Pharmacist license in that state.

Preferred Qualifications

• Specialty pharmacy experience.
• Experience in mail-order or central-fill pharmacy operations.
• Minimum of one (1) year prior supervisory experience.

Benefits

• Hybrid, remote and flexible on-site work schedules are available, based on the position.
• Medical, dental, vision, health savings and flexible spending accounts.
• 401K with employer matching.
• Employer-paid life insurance and short/long term disability coverage.
• Employee Assistance Program.
• Generous paid time off for full-time employees; limited paid time off for part-time employees.
• Paid holidays.