Supervisor, Food & Beverage

About the role

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Responsibilities

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

• Create ambassador schedules and create and maintain daily break rotations
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve guest and ambassador issues
• Supervise and train ambassadors and assistant supervisors
• Plan, assign and direct work
• Order and maintain products and supplies to maintain cost of sales goals
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
• Record the day’s events in communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Control labor cost
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure excellent guest service by responding to guest requirements, expectations and needs
• Other duties assigned
• Occasionally assist other location and areas throughout the park as needed

Requirements

To succeed in this role, you should have:

• An Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Strong written and verbal communication skills
• Strong basic math skills using whole numbers, common fractions and decimals
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs
• Working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan