Supervisor Financial Clearance

Key Responsibilities

• Lead and mentor the Financial Clearance team.
• Ensure timely and accurate completion of authorizations and precertification.
• Monitor quality and implement process improvements.
• Communicate pricing and insurance details with professionalism and empathy.
• Partner with Epic teams to troubleshoot system delays and remain informed on upcoming updates and enhancements.

Qualifications

• Deep knowledge of healthcare financial operations, including medical billing and reimbursement, coding guidelines, contract terms, and insurance benefits.
• Proven leadership experience; with the ability to implement change in a positive, and forward-thinking manner.
• Excellent communication (both written and verbal) and problem-solving skills.
• Passion for teamwork and continuous improvement.
• Ability to operate in high-pressure situations.
• Effective organizational, planning, and project management skills.
• Skilled in leveraging reporting and data analytics to optimize operations and inform strategic decisions.
• Strong EPIC experience navigating orders, clinical documentation and authorization fields preferred.

What’s In It for You

• Leadership Growth: Develop your management skills by leading a high-performing team and influencing key financial processes.
• Professional Development: Gain deep expertise in payor policies, contract terms, and revenue cycle operations.
• Collaborative Culture: Work closely with internal teams and external partners in a supportive, mission-driven environment.
• Impactful Work: Your efforts directly improve patient experience and strengthen CHOP’s financial health.

Work Environment & Flexibility

• Mostly Remote (Monday-Friday; 8am-5pm) for optimal work-life balance.
• Onsite requirements: Monthly for Leadership Retreats to collaborate and plan with colleagues within Rev Cycle, and Quarterly onsite meetings with FC team required at CHOP.

Education Qualifications

• A High School Diploma / GED is required.
• A Bachelor's Degree is preferred.

Experience Qualifications

• At least five (5) years experience in Financial Counseling, Revenue Cycle or Operations is required.
• Supervisory experience is preferred.

Skills And Abilities

• Strong teamwork skills.
• Excellent organizational, project management, interpersonal, leadership and customer service skills.
• Displays in-depth understanding of contracting terms, including managed care business processes, enrollment, and benefit design.
• Experience with Medical Billing and Reimbursement is preferred.
• Experience in a healthcare setting in a customer facing environment, preferred.
• Demonstrates excellence in utilization of CHOP EHR.
• Working knowledge of coding rules required preferred.