Supervisor, Field Service

About the role

As a Field Services Supervisor at Spectrum, you will oversee fulfillment operations from the node to the home, ensuring installations and services meet customer expectations and company standards. Your role will directly impact customer satisfaction through quality craftsmanship and robust team performance.

Responsibilities

• Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum's quality and safety standards
• Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
• Resolve escalated customer issues and proactively prevent future concerns through operational excellence
• Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
• Cookise cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures

Requirements

• Valid driver’s license with satisfactory driving record per Spectrum standards
• Experience 5+ years of field technician work experience
• Supervisory experience in a technical environment or equivalent
• Experience with complex cabling jobs including Cat5/Cat6 installation, interior and exterior
• Experience programming and installing routers, internet gateway services, layer 2/3 ethernet switches and wireless access points in commercial settings
• Effective written and verbal communication with employees, customers and suppliers
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs, architectures and topologies
• Basic knowledge using software tools to support operations
• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Ability to use handheld communication devices and applications
• Ability to use signal level meters, ohm meters and other test equipment
• Ability to climb up to 32 feet and lift up to 90 lbs. using safety equipment
• Ability to work with small components and differentiate between sizes and colors

Qualifications

• Associate degree in electronics, related field or equivalent
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E
• Moderate knowledge of residential and commercial facility construction design/layout
• Basic knowledge of Spectrum / telecommunications products and services
• TCB401 2026-77831 2026

Skills

• Effective written and verbal communication with employees, customers and suppliers
• Advanced understanding of TCP/IP stack and abstraction layers
• Advanced knowledge of network designs, architectures and topologies
• Basic knowledge using software tools to support operations
• Knowledge in basic network devices and appliances
• Proficient with personal computer and Microsoft Office applications
• Ability to use weight-bearing equipment safely within equipment limitations
• Ability to use handheld communication devices and applications
• Ability to use signal level meters, ohm meters and other test equipment
• Ability to climb up to 32 feet and lift up to 90 lbs. using safety equipment
• Ability to work with small components and differentiate between sizes and colors

Benefits

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.