Supervisor Engineer, Software Support
ASM · Greater Phoenix Area · 1 wk ago
Information TechnologyFull-time
Job details
Supervisor Engineer (team lead), Software Support
Responsibilities
- Oversee the day-to-day operations of the support team, including task assignment, workload distribution, and monitoring punctuality and backlog management.
- Act as the final point of contact for complex or high-priority customer escalations, ensuring timely and effective resolution.
- Provide coaching and professional development for staff, identifying training needs and creating individualized development plans.
- Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
- Guide your team members to create bug reports for the developer to use when fixing the bug.
- Talk to the account team and GPS group (not directly with the customer) when investigating reported issues.
Minimum Qualifications
- BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
- Proven ability to motivate, inspire, and foster a collaborative team culture.
- Strong troubleshooting skills in hardware and software, with familiarity in data structure, networking, algorithm, and modern operating systems (Windows).
- Software development or test (QA) experience.
- Ability to travel 10-25% domestic and international.
Preferred Qualifications
- PREFERRED expertise in C++, C#, Python, Gitlab\Github.
- Experience with semiconductor equipment preferred.
- Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software.