Software Engineer

Key Responsibilities

• Support IT systems, applications, business processes, and technology initiatives across assigned business areas.
• Aid in gathering, documenting, and validating business and technical requirements.
• Partner with business users and IT teams to understand system needs, process gaps, reporting needs, and operational challenges.
• Analyze current-state workflows and recommend improvements to enhance efficiency, usability, data quality, and system performance.
• Support testing activities, including test case development, user acceptance testing, defect tracking, and issue validation.
• Assist with troubleshooting system issues, documenting root causes, and coordinating resolution with technical teams.
• Create and maintain documentation such as process flows, requirements documents, user guides, data mapping, system notes, and support materials.
• Support reporting, dashboards, data analysis, and business insights as needed.
• Afford system enhancements, upgrades, integrations, deployments, and production support activities.
• Participate in project meetings, document decisions, track action items, and provide status updates to project teams.
• Collaborate with cross-functional teams, including business operations, IT, data, infrastructure, application development, security, and vendor partners.
• Learn organizational systems, standards, tools, and processes while building technical and business analysis capability.

Required Qualifications

• Bachelor’s or master’s degree in information systems, computer science, business analytics, data analytics, engineering, technology management, or a related field.
• Completion of an internship, graduate program, rotational program, academic project, or early-career work experience in IT, systems analysis, business analysis, data analytics, application support, or technology project support.
• Strong analytical and problem-solving skills with the ability to understand business processes and system functionality.
• Ability to gather requirements, ask good questions, document findings, and translate business needs into clear technical or functional notes.
• Exposure to systems analysis, business process analysis, application support, data analysis, testing, or project coordination.
• Basic understanding of databases, SQL, reporting tools, APIs, integrations, cloud platforms, or enterprise applications.
• Ability to support testing, troubleshooting, documentation, and user support activities.
• Strong written and verbal communication skills.
• Ability to work with both technical and non-technical stakeholders.
• Strong attention to detail, follow-through, organization, and willingness to learn.
• Ability to work in a team environment and adapt to changing business and technology priorities.