Supervisor, Employee Services Center

About the role

The Employee Services Center Supervisor of Processing Administration oversees the daily execution of Spectrum’s Employee Services Center’s processing programs, ensuring service quality and timely reporting. The role involves supervising and supporting Employee Services Center representatives, monitoring client responsiveness and service quality, maintaining expertise in HR programs and policies, delivering regular status updates, governing compliance performance, fostering relationships, overseeing timely and accurate disposition of pending employee program results, managing and navigating multiple business systems, providing performance feedback, and ensuring documentation is updated and maintained.

Responsibilities

• Supervise and support Employee Services Center representatives, providing Tier 2 escalation assistance to resolve complex issues efficiently
• Maintain expertise in HR programs and policies, resolving customer concerns and cross-training team members as needed
• Deliver regular status updates to management, including root cause analysis and recommendations for process improvements
• Govern compliance performance using metrics, analyze reports to identify issues and recommend actionable changes
• Foster strong relationships with HR, business partners, managers, benefits, recruiting, legal and vendors to ensure compliance and service excellence
• Oversee timely and accurate disposition of pending employee program results by investigating discrepancies and following up with stakeholders
• Manage and navigate multiple business systems to ensure data integrity and confidentiality
• Provide performance feedback and support to representatives, assisting with training, interviews and scheduling needs for the team
• Ensure documentation is updated and maintained for all processes

Requirements

• Proven Human Resources experience – 5+ years
• Prior experience supervising or leading people and/or third-party vendors
• Ability to read, write, speak and understand English
• Ability to work a flexible schedule
• Ability to solve problems in a high-volume, production-oriented environment
• Proficiency in Microsoft Office including Outlook, Excel and Word
• Strong analytical and process skills, with effective problem resolution abilities
• High attention to detail and organizational skills
• Clear and effective verbal and written communication
• Ability to maintain confidentiality
• Functional knowledge of Oracle People Central preferred
• Project management experience preferred

Qualifications

• Bachelor’s degree in Business Administration, Human Resources or related field or equivalent training, education and experience

Skills

• Ability to read, write, speak and understand English
• Ability to work a flexible schedule
• Ability to solve problems in a high-volume, production-oriented environment
• Proficiency in Microsoft Office including Outlook, Excel and Word
• Strong analytical and process skills, with effective problem resolution abilities
• High attention to detail and organizational skills
• Clear and effective verbal and written communication
• Ability to maintain confidentiality
• Functional knowledge of Oracle People Central preferred
• Project management experience preferred

Benefits

Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Benefits

Details on benefits are not specified in the job posting.

Company Information

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.